My Humax Forum » Freesat HD » HB 1000S, 1100S

On demand

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  1. User has not uploaded an avatar

    Mikeyb

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    I have recently lost access to “on demand”. I have tried all the recommended reboots etc. Can anybody help?
    Thanks

    | Fri 16 Nov 2018 16:07:42 #1 |
  2. Trev

    Trev

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    Check out your network/internet connection.

    | Fri 16 Nov 2018 19:28:20 #2 |
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    Mikeyb

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    Thanks for that. I have checked with my broadband provider and they have confirmed low internet speed.

    | Sat 17 Nov 2018 10:29:02 #3 |
  4. Trev

    Trev

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    And what are they going to do about it?
    If you have a PC, go here and run the test to check for yourself. http://www.speedtest.net/
    Running it on a hardwired PC is always best to exclude any WiFi problems you might have as well.

    | Sat 17 Nov 2018 10:36:08 #4 |
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    Mikeyb

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    They say they have tweaked the speed but I need to reboot my router after 4hrs. They have also supplied a link to test the speed myself as you suggested.

    | Sat 17 Nov 2018 12:28:02 #5 |
  6. Trev

    Trev

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    What speed are you getting now? Did you test it before they 'tweaked' it?

    | Sat 17 Nov 2018 16:31:27 #6 |
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    Mikeyb

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    I’ve just run a speed test on btwholesale and got a download speed of 3.17 and upload 0.80? Don’t know if that is good or bad?
    I didn’t check speeds before they tweaked.

    | Sun 18 Nov 2018 8:02:03 #7 |
  8. REPASSAC

    REPASSAC

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    "How fast does my internet connection need to be?
    BBC iPlayer programmes stream at up to 5 Mbps or megabits (5000 kbps), depending on the quality. Our standard quality version is 1.5 Mbps (1500 kbps).

    You’ll actually need a little more bandwidth than this to watch programmes on BBC iPlayer. If you think your internet connection is slower than expected, please contact your internet service provider."

    SD programmes are within spec and should work, however during the power-up sequence a check for a response from a server is made and if it times out on-demand will be disabled.

    I would suggest trying at an off peak time.

    | Sun 18 Nov 2018 8:24:54 #8 |
  9. Trev

    Trev

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    Mikeyb - 2 hours ago  » 
    I’ve just run a speed test on btwholesale and got a download speed of 3.17 and upload 0.80? Don’t know if that is good or bad

    It's not very good, even for ADSL. How far from the exchange do you live? Are you 'out in the sticks'?

    | Sun 18 Nov 2018 10:05:55 #9 |
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    Mikeyb

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    Don’t know where my exchange is but as this problem has only occurred in the last few days I’m assuming the problem is with my provider especially given what I’ve read on line today. I’m trying to reach them but not sure I have enough life left to live!!
    Thanks for all your help.

    | Sun 18 Nov 2018 12:47:35 #10 |

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