On demand not working for 4 days in row

(6 posts)

Dave_in_Cumbria

new member
Joined: Apr '20
Posts: 2
offline

I have the HB 1000S - on Sunday it refused to give me access to the On demand function. I tried everything - rebooted router, recycled power to the box but says 'on demand not available'. It is connected to router via a homeplug adaptor (also tried changing that to no avail).
This has been happening for 4 days now - what else can I try?

| Wed 29 Apr 2020 23:32:01 #1 |
Trev

special member
Joined: Apr '18
Posts: 530
offline

Does the router admin page show that the box is connected to it?

| Thu 30 Apr 2020 7:55:15 #2 |
REPASSAC

special member
Joined: Mar '11
Posts: 4,100
offline

What does the Box system network settings tell you?

| Thu 30 Apr 2020 8:07:52 #3 |
Martin Liddle

special member
Joined: Feb '11
Posts: 4,683
online

Dave_in_Cumbria - 11 hours ago »
It is connected to router via a homeplug adaptor (also tried changing that to no avail).

Have you tried changing the network cables from Homeplug to router and Humax?

| Thu 30 Apr 2020 10:47:09 #4 |
Dave_in_Cumbria

new member
Joined: Apr '20
Posts: 2
offline

Problem solved! Rather embarrassing but the cable from the homeplug adaptor had dropped out of the back of the router!
Thanks all for suggestions anyway.

| Thu 30 Apr 2020 11:17:15 #5 |
Trev

special member
Joined: Apr '18
Posts: 530
offline

Yep. That'll stop it working OK. But good of you to share your embarrassment.

| Thu 30 Apr 2020 14:40:05 #6 |