My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

Picture/Sound on & off.

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  1. User has not uploaded an avatar

    speirs2

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    Hi All, I have had my HDR 1000S for a couple of weeks now, over the last 2/3 days i keep getting picture and sound loss, it just goes off and on every few seconds, it doesn't do it all the time but can do it at start or after 2-3 hours use, any ideas please? It has the latest Software installed,
    Thanks in advance.

    | Wed 13 Mar 2013 13:22:19 #1 |
  2. Barry

    Barry

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    Welcome to the Forum

    HDMI handshaking problem?

    You could try changing the resolution the unit outputs see if that makes a difference:

    Settings
    Picture and Sound
    Resolution

    | Wed 13 Mar 2013 13:41:01 #2 |
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    speirs2

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    Thanks for that, I have it set on 1080p as the tv is 1080p, should i try it at 1080i or 760p ?

    | Wed 13 Mar 2013 13:55:36 #3 |
  4. Barry

    Barry

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    Try them in turn see if it makes a difference.

    Make/model of TV?

    | Wed 13 Mar 2013 14:12:30 #4 |
  5. REPASSAC

    REPASSAC

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    Try 1080i - I would suggest checking the correct seating of the HDMI cable first (both ends).

    | Wed 13 Mar 2013 14:13:12 #5 |
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    speirs2

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    Ok thanks i'll try 1080i first, my tv is an LG 42LM670T

    | Wed 13 Mar 2013 14:15:49 #6 |
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    moshep

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    This sounds very similar to an issue I was having. After a number of exchanges with Humax support to try different things I replaced the HDMI cable (the one bundled with the HDR) with another (previously connected to my PS3) and thus far seems to have fixed this issue.

    I had checked the cables were firmly seated and I was also using the latest software, although I have had this issue with all versions of the software.

    Interestingly I have reused the cable for my PS3, with no obvious issues.

    | Wed 13 Mar 2013 16:55:28 #7 |
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    speirs2

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    I changed the HDMI to a different slot on the TV yesterday and so far no problems, and i'm still watching in 1080p - bad contact maybe? fingers crossed for today!

    | Thu 14 Mar 2013 6:53:08 #8 |

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