My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

Software Update Jan 2014

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    Pollensa1946

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    I've just, again, reproduced the black screen on ITV2...
    Settings are default from Factory Reset, except set to 1080P and Digital Sound to Stereo.
    Watching live TV on ITV2. Into Recordings, select a recording and either Resume or Watch From Start. Watch recording for around 30 secs then repeatedly press BACK to return to live TV. As soon as you leave the actual recording and into the Recordings display the PIP is black and this persists when you return to live TV. In live TV with black screen, no audio, press EXIT and picture returns. Equally when using EXIT to return from the recording to live TV the problem does not occur. Not on all channels but when it does occur on a channel it is constantly repeatable.

    EDIT: I've played around with a variety of picture/sound settings but the problem seems to be independent of these. Put together with my earlier report of the picture display frequently spilling over the edge of the TV screen, so for example the bottom of the EPG disappears, then this could maybe be an HDMI change.

    | Thu 9 Jan 2014 13:35:17 #71 |
  2. Barry

    Barry

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    grahamlthompson - 5 minutes ago  » 

    Make that at least 3 now having this problem and that's only from regular users on this forum reporting it within a few hours of the update. Extropolate that to many that will now have the same problem regardless of whatever recording they were watching ( I was using it to get back from "settings"). Stop living in denial. There are definitely new serious bugs with this update....

    Nobodys living in denial. if the problem can't be reproduced how do you expect it to be fixed.
    I have tried repeatedly to re-produce I cannot. I have asked for settings and exact keystrokes to try and re-produce. What else do you expect, if it doesn't happen to me am I suppose to say it does ?
    Basically shouting about but not co-operating in trying to found out how/why isn't helping, all you are doing is annoying anyone trying to help.

    Total agreement with Graham - have spent the best part of last night and this morning trying to replicate blank screen issue using the back key and now given up as I cannot, but then again I use the common sense approach and press stop after viewing a recording.

    | Thu 9 Jan 2014 13:37:07 #72 |
  3. x6tus

    x6tus

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    Pollensa1946 - 4 minutes ago  » 
    I've just, again, reproduced the black screen on ITV2...
    Settings are default from Factory Reset, except set to 1080P and Digital Sound to Stereo.
    Watching live TV on ITV2. Into Recordings, select a recording and either Resume or Watch From Start. Watch recording for around 30 secs then repeatedly press BACK to return to live TV. As soon as you leave the actual recording and into the Recordings display the PIP is black and this persists when you return to live TV. In live TV with black screen, no audio, press EXIT and picture returns. Equally when using EXIT to return from the recording to live TV the problem does not occur. Not on all channels but when it does occur on a channel it is constantly repeatable.

    That sounds very similar to when I had the problem. However I've just tried that a few times now and all is okay on my box.

    | Thu 9 Jan 2014 13:40:04 #73 |
  4. grahamlthompson

    grahamlthompson

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    Reproduced - kind off (I didn't change the audio). I didn't get any problems until I got back to live TV where Exit restored the picture and sound.

    Exit twice worked fine from the recording so hardly a major issue.

    Tried again using the back key and this time no issues, so it's not 100% repeatable either.

    | Thu 9 Jan 2014 13:43:59 #74 |
  5. x6tus

    x6tus

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    Ok, agree with Graham. I just managed to get it on BBC2 (102), menu, OnDemand, iPlayer, I choose last nights Stargazing Live (non-HD). Watched about 20 seconds of it. Then pressed the back button and then exit. Black screen. Channel up/down to get back to normal TV.

    I tried it again and it didn't happen.

    | Thu 9 Jan 2014 13:54:00 #75 |
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    Pollensa1946

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    grahamlthompson - 3 minutes ago  » 
    ... so hardly a major issue...

    Sorry, but this and Barry's..."but then again I use the common sense approach and press stop after viewing a recording."... is all too typical of the dismissive approach that you get from some contributors when you report problems on this box. The BACK key worked before in this context, now it frequently does not. That shows a lack of thorough testing on the part of Humax/Freesat, which on a quality product is inexcusable.
    On this box I am repeatedly having to say to family members..."Don't use this key for this purpose, I know it doesn't make sense, it should work, but it doesn't".

    | Thu 9 Jan 2014 13:54:09 #76 |
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    truckerbob

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    Pollensa1946 - 8 minutes ago  » 

    grahamlthompson - 3 minutes ago  » 
    ... so hardly a major issue...

    Sorry, but this and Barry's..."but then again I use the common sense approach and press stop after viewing a recording."... is all too typical of the dismissive approach that you get from some contributors when you report problems on this box. The BACK key worked before in this context, now it frequently does not. That shows a lack of thorough testing on the part of Humax/Freesat, which on a quality product is inexcusable.

    With you 100% Pollensa. Intermittent bugs cannot always be replicated when they appear under slightly different cicumstances, that doesn't mean that the person reporting them isn't competent in operating what is meant to be a consumer product designed with simplicity of use incorperated into the system. I use the common sense approach and press stop after viewing a recording. With me this problem also occured using the back key to exit the settings menus.Last night I also had problems along with others reporting on other forums using the "Freetime" function of going back in time in the EPG. The listings in "previous" had disappeared from being there 10 minutes before.

    | Thu 9 Jan 2014 14:12:12 #77 |
  8. x6tus

    x6tus

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    Yes, my missus never uses the stop button, mainly because I use a Philips Pronto remote control and I've designed the remote control screens so that BACK and EXIT are more accessible than STOP/PLAY.

    That's more my issue as I developed the remote control screens but it shouldn't detract from the fact that it is a legitimate way to control the device (using BACK or EXIT) that is not working 100% of the time.

    | Thu 9 Jan 2014 14:15:22 #78 |
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    Pollensa1946

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    As a further test of the black screen problem... I have a 2nd TV hooked up to the 1000S via the SCART output to a RF Modulator then by co-ax to the 2nd room. The problem occurs on the 2nd TV also, meaning that the SCART of the 1000S output is equally affected as the HDMI.

    | Thu 9 Jan 2014 14:29:24 #79 |
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    Pollensa1946

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    Pollensa1946 - 3 hours ago  » 

    grahamlthompson - 3 minutes ago  » 
    ... so hardly a major issue...

    Sorry, but this and Barry's..."but then again I use the common sense approach and press stop after viewing a recording."... is all too typical of the dismissive approach that you get from some contributors when you report problems on this box. The BACK key worked before in this context, now it frequently does not. That shows a lack of thorough testing on the part of Humax/Freesat, which on a quality product is inexcusable.
    On this box I am repeatedly having to say to family members..."Don't use this key for this purpose, I know it doesn't make sense, it should work, but it doesn't".

    I think it's worth adding that the attitude I describe, and that of the staff on the official Freesat forum, is actually costing Humax sales. I would like to replace 3 old SKY boxes with new 1000S boxes, but no way is that happening in the near future because of the continual instability of the box. I've also had many visitors comment critically on the GUI and been unable to commend it. So carry on as you will.

    | Thu 9 Jan 2014 17:43:21 #80 |

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