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61. 

    grahamlthompson
    

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    Joined: Feb '11
    Posts: 14,442

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    x6tus - 24 minutes ago  » 

    grahamlthompson - 6 minutes ago  » 

    Pollensa1946 - 12 hours ago  » 

    grahamlthompson - 29 minutes ago  » 

    Pollensa1946 - 8 minutes ago  » 
    While watching a live broadcast I go into Recordings, select a recording and Watch Now or Resume. Press Back repeatedly until you get back to the live broadcast. Problem is I get a blank, black screen with no sound. Only way to clear this is to change channels.
    Not good, do these guys ever test a release?

    A somewhat less belligerent attitude may help...

    Try it yourself mate. In fact on reflection I wonder who the hell you think you are to lecture posters on this forum about the content and flavour of their posts.

    I did and cannot reproduce it as I posted. Can anyone else ?

    Yes both from recordings and iPlayer (see my previous post).

    That's 2 then. Only thing I can think of is we have some different settings.

    | Thu 9 Jan 2014 10:47:49 #61 |
62. 

    x6tus
    

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    Joined: Oct '12
    Posts: 40

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    I'm just using the default settings (I just did a factory reset to be sure). CM23 postcode. Hard wired ethernet to VDSL at 60MB/18MB. HDMI connection to Panasonic HiDef panel (not a TV).

    | Thu 9 Jan 2014 10:57:56 #62 |
63. 

    -gonzo-
    

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    Joined: Feb '13
    Posts: 660

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    I had a blank screen no sound issue last night after I finished playing back a recording.
    Pressing Exit then brought back the live broadcast.
    The only things that I don't have default set is 1080p, Anamorphic, turning off the Auto Shutdown and hiding the Adult section.

    | Thu 9 Jan 2014 11:04:33 #63 |
64. 

    grahamlthompson
    

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    x6tus - 30 minutes ago  » 
    I'm just using the default settings (I just did a factory reset to be sure). CM23 postcode. Hard wired ethernet to VDSL at 60MB/18MB. HDMI connection to Panasonic HiDef panel (not a TV).

    Baffled

    here's my settings

    General Settings - defaults
    Picture and Sound
    Screen Ratio 16:9
    Display Format Auto
    Resolution 1080p
    Audio Type Stereo
    Digital audio out Multi-channel
    TV Scart RGB (no scart cable is connected_
    LIP SYNC - not adjusted - done on AV amp

    Don't use the TV audio out, it's set to AV amp on TV

    System Settings - defaults

    | Thu 9 Jan 2014 11:33:17 #64 |
65. 

    grahamlthompson
    

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    Joined: Feb '11
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    grahamlthompson - 21 seconds ago  » 

    x6tus - 30 minutes ago  » 
    I'm just using the default settings (I just did a factory reset to be sure). CM23 postcode. Hard wired ethernet to VDSL at 60MB/18MB. HDMI connection to Panasonic HiDef panel (not a TV).

    Baffled
    here's my settings
    General Settings - defaults
    Picture and Sound
    Screen Ratio 16:9
    Display Format Auto
    Resolution 1080p
    Audio Type Stereo
    Digital audio out Multi-channel
    TV Scart RGB (no scart cable is connected_
    LIP SYNC - not adjusted - done on AV amp
    Don't use the TV audio out, it's set to AV amp on TV
    System Settings - defaults

    Tell me exactly what to press starting from which channel to reproduce the issue.

    | Thu 9 Jan 2014 11:34:22 #65 |
66. 

    truckerbob
    

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    Joined: Jan '14
    Posts: 30

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    grahamlthompson - 2 hours ago  » 

    x6tus - 24 minutes ago  » 

    grahamlthompson - 6 minutes ago  » 

    Pollensa1946 - 12 hours ago  » 

    grahamlthompson - 29 minutes ago  » 

    Pollensa1946 - 8 minutes ago  » 
    While watching a live broadcast I go into Recordings, select a recording and Watch Now or Resume. Press Back repeatedly until you get back to the live broadcast. Problem is I get a blank, black screen with no sound. Only way to clear this is to change channels.
    Not good, do these guys ever test a release?

    A somewhat less belligerent attitude may help...

    Try it yourself mate. In fact on reflection I wonder who the hell you think you are to lecture posters on this forum about the content and flavour of their posts.

    I did and cannot reproduce it as I posted. Can anyone else ?

    Yes both from recordings and iPlayer (see my previous post).

    That's 2 then. Only thing I can think of is we have some different settings.

    Make that at least 3 now having this problem and that's only from regular users on this forum reporting it within a few hours of the update. Extropolate that to many that will now have the same problem regardless of whatever recording they were watching ( I was using it to get back from "settings"). Stop living in denial. There are definitely new serious bugs with this update....

    | Thu 9 Jan 2014 13:10:32 #66 |
67. 

    x6tus
    

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    Posts: 40

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    It's typical isn't it. I've spent the last 10 minutes doing what I did earlier to try to reproduce the issue and now it isn't happening! I'll keep an eye on it and see if it happens again and the possible route to reproduce.

    | Thu 9 Jan 2014 13:11:10 #67 |
68. 

    grahamlthompson
    

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    Joined: Feb '11
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    Make that at least 3 now having this problem and that's only from regular users on this forum reporting it within a few hours of the update. Extropolate that to many that will now have the same problem regardless of whatever recording they were watching ( I was using it to get back from "settings"). Stop living in denial. There are definitely new serious bugs with this update....

    Nobodys living in denial. if the problem can't be reproduced how do you expect it to be fixed.

    I have tried repeatedly to re-produce I cannot. I have asked for settings and exact keystrokes to try and re-produce. What else do you expect, if it doesn't happen to me am I suppose to say it does ?

    Basically shouting about but not co-operating in trying to found out how/why isn't helping, all you are doing is annoying anyone trying to help.

    | Thu 9 Jan 2014 13:24:18 #68 |
69. 

    grahamlthompson
    

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    x6tus - 14 minutes ago  » 
    It's typical isn't it. I've spent the last 10 minutes doing what I did earlier to try to reproduce the issue and now it isn't happening! I'll keep an eye on it and see if it happens again and the possible route to reproduce.

    Thanks some commonsense and a practical post at last

    This type of problem can be an absolute nightmare to find.

    | Thu 9 Jan 2014 13:26:34 #69 |
70. 

    x6tus
    

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    Joined: Oct '12
    Posts: 40

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    All, unless we can find a consistent way to reproduce this every time it is pretty difficult to start attempting to fix this issue. I have seen it, but I can't reproduce it now.

    These types of bugs are nasty. I spend pretty much every day of my working life sorting out bugs like this (not for Humax btw) - clear, consistent steps to reproduce are invaluable, otherwise it's like looking for a needle in a haystack.

    | Thu 9 Jan 2014 13:28:43 #70 |

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