Sorry, no internet connection found

My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

Sorry, no internet connection found

(21 posts)

tony1902

member
Joined: Apr '21
Posts: 12
offline

After a week and an hour on a chat line with Humax followed by a call to my broadband provider I still have no 'On Demand'. All other devices are fine with my router.
Does anyone have any ideas, please?
Regards,
Tony.

| Wed 14 Apr 2021 18:25:57 #1 |
Barry

senior admin
Joined: Feb '11
Posts: 11,039
offline

Welcome to our Forum

Which Humax unit are you referring to.

| Wed 14 Apr 2021 18:27:41 #2 |
tony1902

member
Joined: Apr '21
Posts: 12
offline

Sorry, HDR-1100S.

| Wed 14 Apr 2021 18:31:52 #3 |
Barry

senior admin
Joined: Feb '11
Posts: 11,039
offline

A few have reported similar with freesat units.

A Factory default (settings, system settings) appears to fix the problem. Make a note of your schedule as you will have to re enter it.

| Wed 14 Apr 2021 18:36:02 #4 |
tony1902

member
Joined: Apr '21
Posts: 12
offline

I have done a factory reset twice, first a few days ago and again during the chat with Humax support.

| Wed 14 Apr 2021 18:40:04 #5 |
REPASSAC

special member
Joined: Mar '11
Posts: 4,100
offline

Try rebooting your router and after the reboot is complete also reboot the HDR-1000S.
What network settings does the unit now show?

| Thu 15 Apr 2021 4:34:18 #6 |
tony1902

member
Joined: Apr '21
Posts: 12
offline

Got this from Humax support. Did not make any difference, still not working.....

• Turn the Humax Box off with the remote or the button on the front of the box
• Turn the Humax Box off at the mains
• Power down and then turn the Broadband Hub/Router off at the mains
• Leave the Broadband Hub/Router off for 5 minutes
• Turn the Broadband Hub/Router back on at the mains
• Wait another 5 minutes and turn the Humax Box on at the mains. Then with the remote or the button on the front of the box power it on.

| Thu 15 Apr 2021 16:45:53 #7 |
tony1902

member
Joined: Apr '21
Posts: 12
offline

I think I need a new box, maybe go for the Freesat make this time.

| Thu 15 Apr 2021 16:46:43 #8 |
REPASSAC

special member
Joined: Mar '11
Posts: 4,100
offline

What does the HDR-1000S show in network settings? Please post settings/
How is it connected to our router? If Cable is the green LED by the LAN socket on?
If via home plugs do they have a power save feature and if so can it be disabled.

| Fri 16 Apr 2021 11:10:10 #9 |
tony1902

member
Joined: Apr '21
Posts: 12
offline

Network Info

Connection Type --- DHCP
IP address --- Should I post this?
Netmask --- Should I post this?
Gateway address 0.0.0.0
Primary DNS --- 0.0.0.0
Secondary DNS --- 0.0.0.0
MAC address --- Should I post this?

| Fri 16 Apr 2021 13:01:17 #10 |