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My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

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tony1902

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I can't see an LED where the ethernet/cat5 is plugged in. No idea what home plugs are.

| Fri 16 Apr 2021 13:06:28 #11 |
REPASSAC

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It is OK to post that data as they will be non routable addresses.
However it appears that the HDR-1000S has been unable to get a lease from your router. with the last three set as they are any internet connection is impossible.

There are two ways of solving this -
1. Using a static IP address on the Humax after making a address reservation on your router (If it supports it, most do)
2. Solve why DHCP is not working.

can you answer the other questions first:
How is it connected to our router? If Cable is the green LED by the LAN socket on?
If via home plugs do they have a power save feature and if so can it be disabled.

| Fri 16 Apr 2021 13:12:49 #12 |
REPASSAC

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I am fairly sure that when I had one of these it had a LED (Graham T can you check yours please).
Did you try a replacement cable / cable swap?

| Fri 16 Apr 2021 13:17:53 #13 |
REPASSAC

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For some reason I thought you had a HDR-1000S but see now it is a HDR-1100S which I don't think has the LED. try a cable and port swap on the router.

| Fri 16 Apr 2021 13:21:02 #14 |
grahamlthompson

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REPASSAC - 11 mins ago »
I am fairly sure that when I had one of these it had a LED (Graham T can you check yours please).
Did you try a replacement cable / cable swap?

Yes Green LED but not sure about 1100S.

OP how far away is your router can you run a temporary network cable. If you advise length I will post a source. A long cable is very handy to sort out connection issues. I sometimes run a long one out of lounge patio doors up to study window above where router is located. If that works OK a pair of homeplugs may be able to replace cable.

Can you check if one fuse or circuit breaker in your distribution board turns off both the box and your router ? If so a pair of units should work OK. My 1000-S connects by a pair of these devices.

| Fri 16 Apr 2021 13:36:20 #15 |
tony1902

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I have a short network cable connecting my HDR-1100S to my router. I have tried another, similar cable.

| Fri 16 Apr 2021 13:42:05 #16 |
tony1902

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I don't see how posting my IP address, Netmask and MAC address helps.

| Fri 16 Apr 2021 13:46:21 #17 |
tony1902

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and now I seem to be on a different thread?

| Fri 16 Apr 2021 13:46:55 #18 |
tony1902

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I believe my box is kaput. Off to Currys tomorrow to buy a Freesat UHD 4X I think.

| Fri 16 Apr 2021 13:55:16 #19 |
REPASSAC

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tony1902 - 6 mins ago »
I believe my box is kaput. Off to Currys tomorrow to buy a Freesat UHD 4X I think.

I very much doubt that your box is kaput. If it is it is an unusual fault.
I would at least try creating an address reservation on your router for the HDR-1100S MAC address. Then turn off DHCP for now. Now on the HDR-1100S go to network settings and reselect connect automatically. It takes a while to time out. It will then offer manual settings enter the IP address that you have reserved together with the subect mask 255.255.255.0 and your routers LAN address as the gateway and DNS server.
You can then reenable DHCP on the router.

You should now be able to ping the HDR-1100S from your LAN and it should make on-demand available.

Some users have had problems with using their router as DNS and have used 4.4.4.4 or 8.8.8.8 instead (Google DNS).

If you have a UHD TV with HDR support I would avoid the freesat Arris unit for now.

| Fri 16 Apr 2021 14:11:19 #20 |