My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

STVPlayer Postcode Accept Not Working

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    colinsmithathome

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    HDR1100S in Scotland, box has my postcode OK.
    It's possible I've not used STV player before but I thought I had.
    Nonetheless last night I attempted to use it.

    STV player startup (now) requires a postcode. Either from On Demand or TV guide. A postcode with a green tick is already filled in on that page and an accept button highlit. However clicking OK on the remote doesn't do anything.
    I tried clearing and re-entering the postcode on the STV startup page again obtaining a green tick and highlit accept button. OK still didn't do anything.

    Can anyone shed any light on this? I've searched here and elsewhere and this does not seem to have occurred before.

    | Mon 16 Sep 2024 7:40:49 #1 |
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    GeeCee

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    I have exactly the same problem, does anyone have a solution yet?

    | Sun 22 Sep 2024 16:37:36 #2 |
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    Martin Liddle

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    colinsmithathome - 6 days ago  » 
    HDR1100S in Scotland, box has my postcode OK.
    It's possible I've not used STV player before but I thought I had.
    Nonetheless last night I attempted to use it.
    STV player startup (now) requires a postcode. Either from On Demand or TV guide. A postcode with a green tick is already filled in on that page and an accept button highlit. However clicking OK on the remote doesn't do anything.

    You might want to check with STV support as to whether STV player is still supported on the HDR-1100S.

    | Sun 22 Sep 2024 17:02:30 #3 |
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    colinsmithathome

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    As suggested by @Martin Liddle I contacted STV Viewer enquiries.

    Status so far is:
    "We have passed this on to our development team to look into and we will be in contact as soon as we have an update."

    Good to know @GeeCee I'm not alone. Would add more impetus if you were to contact STV too.
    Did you discover the postcode acceptance fault as a new user?
    Or had you been using STV player successfully then recently encountered this new fault?

    | Wed 25 Sep 2024 7:52:30 #4 |
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    GeeCee

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    hi @colinsmithathome I'm new at forum chats so I hope this is right? I have been using STV player for some time now, so no not a new user, worked perfectly fine up till now. Will contact STV as you suggested but can you please advise how?

    | Wed 25 Sep 2024 10:44:43 #5 |
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    colinsmithathome

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    GeeCee - 1 hour ago  » 
    hi @colinsmithathome I'm new at forum chats so I hope this is right? I have been using STV player for some time now, so no not a new user, worked perfectly fine up till now. Will contact STV as you suggested but can you please advise how?

    Ah, good to know it had been working and now it isn't.
    I emailed enquiries@stv.tv subject "Can't start STVPlayer on Freesat settop box - postcode entry accept button not working" and a similar content to my first post here.

    | Wed 25 Sep 2024 11:51:19 #6 |

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