My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

Tuner cutting out with BBC radio

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    Normam34

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    Help,
    Our humax freesat is working fine with a good signal for all our tv stations. However the radio, especially bbc radio, starts ok and then the tuner fails and it says “the receiver is not receiving a signal” . If you change to the tv channels there is no problem. We have tried a rescan with no improvement.

    | Sat 30 Mar 2024 13:46:07 #1 |
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    jdlfreetime

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    Hi Norman34,

    Welcome to the forum. First thing to do is check your signal strength/signal quality via the settings/diagnosis menu. It should hopefully be 100% or least as near for each. The quality should be 100%.

    Please let forum know how you get on/if you need more help. John L

    | Sun 31 Mar 2024 14:27:57 #2 |
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    Normam34

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    Thank you John
    The confusing thing is that on the tv settings the tuner strength is good/very good
    When on the radio ( bbc only) there is no tuner strength. Other radio stations are good signal.
    I have tired a rescan to no avail
    I have made sure the f connections are ok

    I cannot understand why the tuner is ok for tv and not for selected radio stations

    Hopefully you can guide me
    Norma

    | Wed 3 Apr 2024 10:08:57 #3 |
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    Martin Liddle

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    Normam34 - 2 hours ago  » 
    When on the radio ( bbc only) there is no tuner strength. Other radio stations are good signal.
    I have tired a rescan to no avail
    I have made sure the f connections are ok
    I cannot understand why the tuner is ok for tv and not for selected radio stations

    Could it be an LNB problem?

    | Wed 3 Apr 2024 12:31:15 #4 |
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    jdlfreetime

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    Martin Liddle - 40 mins ago  » 

    Normam34 - 2 hours ago  » 
    When on the radio ( bbc only) there is no tuner strength. Other radio stations are good signal.
    I have tired a rescan to no avail
    I have made sure the f connections are ok
    I cannot understand why the tuner is ok for tv and not for selected radio stations

    Could it be an LNB problem?

    I agree Martin. Just about to reply. Does seem odd that radio channels playing up.

    Normam34, it would be worth getting engineer out to check signal. John L

    | Wed 3 Apr 2024 13:14:57 #5 |

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