Unable to connect to internet

My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

Unable to connect to internet

(11 posts)

Gothamite

senior member
Joined: Mar '18
Posts: 86
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Hi all,
Last night i tried to watch some content on iplayer.
I got a message saying that i need to connect my box to the internet. A bit confusing as its been set up from the day i bought the box!
Anyway i pressed connect and a message told me i was connected up.
But whrn i attempted to ooen iplayer (and others: uktv play etc) i got the original message. Telling me that my box wasnt connected.
I've seen that this is an issue on another section of the forum (HB 1000s) so it is obviously an ongoing problem.
Any ideas?
Thanks.

| Fri 8 Sep 2023 9:01:58 #1 |
Chalkdust

junior member
Joined: Sep '23
Posts: 5
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Same here on my 1100S. Tried to open YouTube in On Demand screen. Told to connect to internet. Click on connect etc....told I am connected. Click on YouTube icon...same again. Started some time yesterday. Still happening this morning.

| Fri 8 Sep 2023 10:06:28 #2 |
Gothamite

senior member
Joined: Mar '18
Posts: 86
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Thing is I've also got a Humax Freeview box and the On Demand is working fine there...

| Fri 8 Sep 2023 10:21:35 #3 |
Gothamite

senior member
Joined: Mar '18
Posts: 86
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I've contacted Humax support.
No reply yet...

| Fri 8 Sep 2023 10:39:00 #4 |
AnthonyJewell

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Joined: Sep '23
Posts: 9
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Cross posting from another thread - hopefully that's ok:

This happened to me yesterday (7th sept 23).

Did some packet sniffing on the network and discovered it is a DNS issue.

The Humax host test.humaxtvportal.com is not resolving properly:
test.humaxtvportal.com. 43200 IN CNAME humaxwebtest.cloudapp.net. humaxwebtest.cloudapp.net. 10 IN A 0.0.0.0

I have emailed uksupport@humax-digital.co.uk - not sure if we'll get any response.

This is probably the app they use to test broadband speed.

| Fri 8 Sep 2023 12:10:14 #5 |
Gothamite

senior member
Joined: Mar '18
Posts: 86
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Just got a reply from Humax to say they are in receipt of my query and its being looked into.

| Sat 9 Sep 2023 11:00:10 #6 |
AnthonyJewell

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Joined: Sep '23
Posts: 9
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Apologies, I'm crossposting in two threads, I've fixed it on my network by locally defining the missing IP address for test.humaxtvportal.com.

https://myhumax.org/forum/topic/hb-1000s-no-internet-connection/page/2#post-99589

Humax need to reconfigure their DNS configuration.

| Sat 9 Sep 2023 11:11:45 #7 |
Gothamite

senior member
Joined: Mar '18
Posts: 86
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Good news all, everything working again!

| Mon 11 Sep 2023 11:09:17 #8 |
AnthonyJewell

junior member
Joined: Sep '23
Posts: 9
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Confirmed - this is now fixed. They have reconfigured host test.humaxtvportal.com to IP Address: 20.123.36.129

| Mon 11 Sep 2023 13:52:23 #9 |
Wendyh

new member
Joined: Sep '23
Posts: 2
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Yipee. Mines good now so thats great

| Mon 11 Sep 2023 16:31:37 #10 |