Folks
An update:
I emailed Edimax, and unlike Humax, they bothered to respond.
Humax have a lot to learn about customer service. Not everyone is prepared to ascribe to rip-off premium rate numbers, purporting to be customer service, and Humax really should be responding to emails and posted letters as well. For anyone considering purchasing a Humax product, and hoping to receive good customer service, I suggest to look long and hard at the other products on the market, before buying Humax. This is not an emotional "slagging off" of Humax - just reasonable advice from a customer who's experienced first-hand, very poor after-sales service. After all, I'm just a customer who needs help. Not too much to ask is it?
However, moan over; according to other posts on this (good) forum, other 1000S owners have had success with very similar Edimax dongles - i.e. the EW7711UAN (as opposed to the UMN which is the subject of this post.)
It seems that the chipset is an important issue, so I asked Edimax whether the two dongles have the same chipset: ......
.
Hi there
I've purchased an EW7711UMN wireless dongle.
I wish to use it on my new Humax HDR1000S freesat receiver, in order to connect it to my wireless network.
At the moment the dongle works fine on a Windows computer, but I can't get the Humax freesat box to connect to the network with the dongle.
The box recognises that a "wireless dongle" has been plugged in, but never gets to see any networks - neither mine nor my neighbours' ones.
According to a Humax forum I've been using, the Humax box does work with your EW7711UAN dongle, so I'm wondering if it's a chipset issue I'm having.
Humax are not responding to ANY of my emails or letters requesting help, so I'm struggling with them a bit.
What I was told when I phoned your customer helpline (a very helpful lady) was that the EW7711UMN had the RT3070 chipset in it.
What I now need to know is which chipset the EW7711UAN has, please. If it has the same chipset, and works with the Humax box (as I've read on several forums) then the chipset in my EW7711UMN must be compatible, and the problem must be somewhere else.
....and their reply:...
Here are chip RT3070 Edimax USB dongles:....
EW-7711UAn RT3070
EW-7711UTn RT3070
EW-7711USn RT3070
And of course your EW-7711UMN with RT3070 chip, so all these dongles use the same chip and should work.
Based on this info, I'm not going to give up.
I hope this is useful to other owners, experiencing the same problem.
Any more help / ideas greatly appreciated.
Thanks, in advance.
Sykes.
