My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

new box 4 days ago -stopped working

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    damian

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    Do the buttons work on the box itself, i.e. volume channel up/down?

    | Wed 21 Jan 2015 22:50:04 #41 |
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    duncanbbd

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    Tried all buttons, none work.
    Power off does not either

    Thanks

    | Wed 21 Jan 2015 23:06:47 #42 |
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    damian

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    thanks, I know you mentioned buttons on your first post, just wanted to double check.
    I'm stumped,
    make sure it's on the latest firmware, factory reset after any update without format, make sure the box isn't getting too warm - shouldn't feel hot anywhere, run your hand all around it, if you're unsure go a bit mental and put it in a position however daft it looks with plenty of air flowing around it for testing purposes only of course.

    Assuming the above has no effect. Personally, I'd try running it without network connected, obviously you'll lose network stuff, but if it doesn't hang then it'll point to a local network problem/configuration, in which case let us know.
    Secondly and after the above use scart only, bit of a bummer this, but again if it doesn't hang on scart and does with hdmi then that's important to know and again let us know as there will be reasons/solutions.
    Alternatively fire it back to Humax CS to look into, but I can't help thinking two boxes both failing after 3-4 days doesn't sound like a hardware issue, but software if you're not on the latest version or more likely a local environment issue around your setup.
    Good luck with it and let us know how you get on

    | Wed 21 Jan 2015 23:56:46 #43 |
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    duncanbbd

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    I'm in Scotland, it's not too warm I can assure you ! LOL

    I powered off TV and box. Unplugged box and network cable. Left for 5 minutes

    Powered up box, left for few minutes. Front switches work so switched on TV. Box seems to work again

    No network I cable so will try and see how it goes.

    If this is a linux box does the software use multiple threads ?

    | Thu 22 Jan 2015 9:21:41 #44 |
  5. REPASSAC

    REPASSAC

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    duncanbbd - 7 hours ago  » 
    .........
    If this is a linux box does the software use multiple threads ?

    Fairly sure that it (the application) does.

    | Thu 22 Jan 2015 17:21:32 #45 |

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