I bought a FVP-5000T in October, as I wanted Freeview Play. I set it up and it worked as expected pretty much straight away, although it insisted on bringing the firmware up to date first (August 2018).
After a few days, I noticed that, when I "rewound" the EPG to the previous week, all channels showed "No programme information". Additionally, the On Demand page said something about data not being available, try later.
Being a techie sort of guy, I worked out it was a internet issue, and I went into the network setup menu. The network test said all was fine, which I confirmed with the laptop which shares the same powerline to the router. My broadband is pretty solid.
Before contacting support, I did the factory reset thing, which they were bound to ask (even though I'd only just set it up). Sure enough, a few days later, I was back in the same situation.
The only thing which fixes the problem is literally turning it off and on again! Then, 2 or 3 days later, it's stuck again.
I rang support, and they suggested a Wi-Fi connection instead. Tried that, and it stopped updating a few days later. So, I got back to them, and they said send it back.
I'll be sending it back in a few days, but I can't help but think this isn't a hardware fault, and I'll have the same problem with a new box.
Why would it stop updating the old EPG after a few days? And, even if the internet was down for a bit (which I'm fairly sure it wasn't), why would it not try again later when it was back on? Surely, if it thought the internet was down, the network test would fail anyway.