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Aura & Disney + 4k issue

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    Rawstylus

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    Just got the aura box & when using Disney + it only shows it in Hd not uhd. I have removed the app & reinstalled but still the same. Uhd content works ok on BBC iPlayer & Amazon but not on Disney. Does anyone know why this is the case?

    Thanks

    | Sat 15 Oct 2022 9:51:04 #1 |
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    desm52

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    It works in 4K on my aura. Not every program is in 4k, are you playing 4k content?

    | Sun 16 Oct 2022 9:16:35 #2 |
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    Rawstylus

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    Yes played all the movies & tv shows I know are available in 4k but still only showing HD. I’ve changed cables also to check but makes no difference

    | Sun 16 Oct 2022 9:39:59 #3 |
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    Martin Liddle

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    desm52 - 2 hours ago  » 
    It works in 4K on my aura. Not every program is in 4k, are you playing 4k content?

    Is that from the Disney+ app?

    | Sun 16 Oct 2022 11:21:09 #4 |
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    Rawstylus

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    Yes using the Disney + app on the box

    | Sun 16 Oct 2022 11:24:38 #5 |
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    kr002

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    Can you not install Disney on your TV apps instead

    | Sun 16 Oct 2022 11:27:15 #6 |
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    SSThing

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    kr002 - 3 mins ago  » 
    Can you not install Disney on your TV apps instead

    A workaround isn't a solution.

    | Sun 16 Oct 2022 11:31:11 #7 |
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    phlppip

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    SSThing - 5 mins ago  » 

    kr002 - 3 mins ago  » 
    Can you not install Disney on your TV apps instead

    A workaround isn't a solution.

    So very true that along with factory reset seems to be the mantra of the aura

    | Sun 16 Oct 2022 11:36:57 #8 |
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    Rawstylus

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    The tv doesn’t support Disney + that’s the reason I thought the Aura box was a good solution being a 4k box & thought Disney would be in 4k too. Prime is in 4k so finding it strange

    | Sun 16 Oct 2022 12:08:22 #9 |

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