My Humax Forum » Freeview HD » FVP 4000T, 5000T

Cannot reset humax fvp-5000t policy page is blank

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    deonpt

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    Hi all,
    I have a set top box model humax fvp-5000t.
    It was working fine then stopped connecting to any on demand services.
    The network was connecting fine and the internet was showing as all being connected properly, but nothing worked - Netflix catch up etc all failing.

    I was told to do a factory reset which I have tried to do, but on completing the network section of the reset successfully I then get a blank page with a title "privacy policy, terms and conditions" but I cannot get past this blank page.
    I presume I'm supposed to be able to agree to some terms or something but the page is simply black. So I cannot now use the box at all as the install is failing on this page.
    What can I do?

    Thank you
    deonpt

    | Mon 8 Jul 2019 10:39:30 #1 |
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    deonpt

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    I have tried unplugging and leaving for a while then trying the whole procedure again and it still just shows the black screen where the policies should be!
    What can i do to get past the agreeing page as the box is useless at the moment?

    Ive tried emailing Humax support as well, but havent heard back from them after 14hrs or so.
    thanks again

    | Mon 8 Jul 2019 14:10:28 #2 |
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    SSThing

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    Have you tried just pressing the OK button? When the page loads it defaults to the "Done" button, so pressing OK may just work if it's a display glitch.

    | Mon 8 Jul 2019 15:09:54 #3 |
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    deonpt

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    Hi SSThing,

    yes, i tried hitting it multiple times as was getting very frustrated......i think i tried pretty much every button too!
    thanks for the reply though.

    | Mon 8 Jul 2019 19:36:50 #4 |
  5. REPASSAC

    REPASSAC

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    It may be that the two problems are connected and that the T&C page comes from the internet.

    Suggestions:
    - Disconnect Lan and retry.
    - Try restarting Router and then PVR.

    | Tue 9 Jul 2019 7:56:56 #5 |
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    deonpt

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    Thanks REPASSAC, but i have tried that already.
    It also passes the internet and network page just before the policy page, so i hope that's working ok.
    Its a nightmare!

    | Tue 9 Jul 2019 14:34:36 #6 |
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    Christina2018

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    I've read that a lot of people don't get very far with emails to Humax- I've rang them a few times so you could try that and see if they're able to help, or they do have online chat help. I hope you get the problem sorted.

    | Thu 11 Jul 2019 10:30:43 #7 |
  8. grahamlthompson

    grahamlthompson

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    deonpt - 2 days ago  » 
    I have tried unplugging and leaving for a while then trying the whole procedure again and it still just shows the black screen where the policies should be!
    What can i do to get past the agreeing page as the box is useless at the moment?

    Ive tried emailing Humax support as well, but havent heard back from them after 14hrs or so.
    thanks again

    Try disconecting the hdmi lead and connect to a TV scart using the yellow CVBS video out socket and a scart adaptor.

    https://www.amazon.co.uk/Adapter-Component-Composite-Switchable-Connector-Gold/dp/B075MJ6KRK/ref=sr_1_2?keywords=scart+adaptor&qid=1562841477&s=instant-video&sr=8-2

    | Thu 11 Jul 2019 10:38:32 #8 |
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    ReRo

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    I'm having a similar problem with WLAN
    'Network Settings', "Connection Status" shows:
    WLAN OK (yellow)
    Internet OK (yellow)

    bottom of screen
    STB -- (yellow) -- router -- (yellow) -- internet

    'General Settings',"Network Settings"
    Privacy Policy, terms and conditions
    the top of the screen only shows
    PRIVACY POLICY , TERMS & CONDITIONS
    the rest of the screen is blank and after a while reverts to showing the previous menu.

    The STB is connected to the TV via SCART and the router* (Xyxel AMG1302-T11B) is located 2m away in the next room (lathe and plaster wall).

    *The Xyxel is being used as an AP for a technicolor THG3000

    | Wed 16 Oct 2019 14:19:52 #9 |
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    GrahamRHK

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    bottom of screen
    STB -- (yellow) -- router -- (yellow) -- internet

    I think it might be useful if you could post the other information on the network status page please - IP addresses for your router, gateway, the DNS servers (primary and secondary) etc.
    *The Xyxel is being used as an AP for a technicolor THG3000

    Do I infer a Vodafone THG300 router branded technicolor?
    I suspect a network issue similar to one I have seen before.

    | Thu 17 Oct 2019 7:00:27 #10 |

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