Just received communication from Freesat. If anyone else has a moment, PLEASE also contact Freesat. The more complaints, hopefully they will listen . . .
Good morning Angel,
Model is the Humax 1100s purchased many years ago. The fault is not with the machine, but your system with EPG data?
This has happened recently and many other users are experiencing same problem.
Have a look at my link from Humax forum as attached in my previous message.
The repeat problem briefly (in case you don't understand!) The channel logos have developed a bug: you get blank icons, when you scroll down channels you either get no channel icon, hidden icon when it is highlighted. The best example is the screen shoots mentioned in the Humax forum link. HAVE A LOOK Angel!!!
I am certainly not happy and either Humax or Freesat have a problem to resolve. This is not fair. Please kindly investigate and fix fault
Kind regards, John.
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On 9 May 2023 09:40, "Angel (Freesat Support)" <support@freesathelp.zendesk.com> wrote:
Your request 32502 has been updated. To add additional comments, reply to this email.
Angel (Freesat)
9 May 2023, 09:40 BST
Hi John,
Thank you for contacting Freesat with your enquiry.
Can you please confirm the fault you are experiencing.
In addition, thank you for contacting us with your enquiry, due to the nature of your issue we will need to escalate your case to our technical team for further investigation.
If you have a moment, please can you answer a few additional questions about your device set-up and box that will help us with our investigations, and enable us to resolve your case as quickly as possible. If there are any questions that you are unable to answer due to being unable to access the menus please type 'N/A'.
• Date of Purchase:
• When did this issue start and how often does it happen:
• What were you using the box for when the issue started:
• Are there any error messages or codes: We have detected an issue with your hard drive please reboot your box
• Could you please provide a detailed description of the issue? (If possible, could you please provide specific examples or images):
• What is the postcode used on the box (Omit last two letters):
• Model of 4k unit (non-recordable, 500GB, 1TB or 2TB): 4K 500GB
• What devices do you have connected to the box (Makes and models if available):
• Device ID, Current software version & serial number (Can be found in settings>system information):
• How many Satellite cables are connected:
• Signal Type, Strength & Quality (Can be found in settings>system information):
• Available hard drive space (Can be found in settings>system information>hard drive):
• Is your box connected to the internet & who is your service provider (If so, is it connected by WIFI or Ethernet cable & make & model of router):
• Do you use Netflix or Amazon:
• Is your box paired to the Freesat App:
If you require any further assistance from us, please feel welcome to reply.
Many thanks
