My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

Dormant account removal

(10 posts)
  1. User has not uploaded an avatar

    Filshine

    new member
    Joined: Nov '19
    Posts: 2

    offline

    I have received an email saying, as I haven't logged into any apps for 11 months, my account is to deleted along with any stored data, on my set- top box. Does this include TV programs I've recorded, and on demand, and YouTube? The email is not very clear as to what exactly is to be deleted and what isn't. I've tried to contact Humax without any luck. I've also followed their instructions about logging in to one of their apps to preserve the account but have no idea if this has worked or not. I've also tried to add one of the apps from the App Store without success, until I got the email I didn't even know what
    "myhumax" was

    Tue 12 Nov 2019 18:29:51 #1 |
  2. User has not uploaded an avatar

    A1944

    special member
    Joined: Dec '17
    Posts: 392

    offline

    Take care. Are you certain this is not some sort of nasty?

    Tue 12 Nov 2019 18:42:03 #2 |
  3. aldaweb

    aldaweb

    administrator
    Joined: Feb '11
    Posts: 396

    offline

    We are talking MyHumax.net here not myhumax.org
    This should not affect your STB
    Source: Myhumax.net


    Dear users,

    To protect our users data we are required to remove your account from our database if you have not logged in to it for 12 months, if you would like to preserve your account and any data stored with-in we require you to sign in to your account using the “Sign In” option you can find top right of this page.

    Please note if you do not log in all data will be removed and cannot be recovered, we apologize for any inconvenience this causes you.

    If you have not logged into your account for 11 months please note your account will be removed on 07/01/2019 unless you sign in.

    Tue 12 Nov 2019 21:20:59 #3 |
  4. User has not uploaded an avatar

    GrahamRHK

    special member
    Joined: Jan '19
    Posts: 132

    offline

    I have received an email saying, as I haven't logged into any apps for 11 months, my account is to deleted along with any stored data, on my set- top box.

    This almost certainly a phishing hoax. The message quoted by aldaweb appears from time to time when logging on to myhumax.net. It is a message displayed in error and no one has bothered to fix it (look at the date!). I guess some eager beaver trying to comply with GDPR back in 2018.
    This has all the characteristics of a phishing email which you should delete immediately.

    Wed 13 Nov 2019 7:53:17 #4 |
  5. Trev

    Trev

    special member
    Joined: Apr '18
    Posts: 350

    offline

    If it was a fishing email, your advice comes a bit on the late side.

    Filshine - 14 hours ago  » 
    I've also followed their instructions about logging in to one of their apps to preserve the account but have no idea if this has worked or not. I've also tried to add one of the apps from the App Store without success, until I got the email I didn't even know what
    "myhumax" was
    If you didn't know what it was about, then why the heck did you do what it told you to do. Have you been living in a mountaintop cave when the subject of scams come up on the various communication platforms?

    Wed 13 Nov 2019 9:00:56 #5 |
  6. User has not uploaded an avatar

    GrahamRHK

    special member
    Joined: Jan '19
    Posts: 132

    offline

    If it was a fishing email, your advice comes a bit on the late side.

    Well you are quite right. But if this user avoided clicking any links in the email then he may be OK.
    I've also followed their instructions about logging in to one of their apps to preserve the account

    How did you get to the logon to myhumax.net. Directly or through a link in the email? I f you can tell us exactly what you did then we may be able to help.

    Wed 13 Nov 2019 11:07:31 #6 |
  7. User has not uploaded an avatar

    GrahamRHK

    special member
    Joined: Jan '19
    Posts: 132

    offline

    A thought - can you post a picture or screen shot of the email you received please.

    Wed 13 Nov 2019 11:09:19 #7 |
  8. User has not uploaded an avatar

    Filshine

    new member
    Joined: Nov '19
    Posts: 2

    offline

    I first pressed on the Humax name in the senders box of the email, which confirmed it was a no reply email from Humax.Pressing the link did get me through to myhuman net, and I got onto the pre installed apps but was unable to install any new apps. The reason I did this was, I was worried about losing my TV recordings, but aldaweb assures me the apps and STB are separate.

    Attachments

    1. image.png (134.9 KB, 3 downloads) 2 mnths old
    Wed 13 Nov 2019 15:28:52 #8 |
  9. User has not uploaded an avatar

    GrahamRHK

    special member
    Joined: Jan '19
    Posts: 132

    offline

    I first pressed on the Humax name in the senders box of the email

    Sadly that doesn't tell you anything as sender addresses can be constructed to look like anything. You need to dig into the source data to find out where it really came from.
    Pressing the link did get me through to myhuman net,

    I assume there is a typo in the address you reproduce here - if not you were directed to a fake site - but if you meant myhumax.net then it is impossible to say what was behind the link. It might just have triggered something to damage your computer but only you would be able to discover that. Sorry to be depressing! The golden rule is never click on links in emails that you don't look right. But let's be positive - phishing emails often, as a first step, will serve to test whether you exist, read your emails, that they are not trapped as spam - and that you have (in this case) a Humax device. Watch out for new ones like this!!!!
    I got onto the pre installed apps but was unable to install any new apps

    To do anything useful on the genuine site you would have needed to log on - but if you have never known of the existence of myhumax.net (your earlier post) then registration would have been the first step.
    Thanks for the screen shot - definitely a hoax - the wording is significantly different from the post from aldaweb.
    This is not the forum for discussing computer virus attacks so we should perhaps leave it for now but you can send me a PM if you need any advice. Useful forum thread though for any else who may have been subjected to this hoax

    Thu 14 Nov 2019 8:10:15 #9 |
  10. Trev

    Trev

    special member
    Joined: Apr '18
    Posts: 350

    offline

    @filshine
    Please, please, please DO NOT click on any links in emails unless you know exactly who they are from and you are 100% sure where the link is taking you, no matter how plausible the accompanying text might sound.
    Clicking on links is bad enough, but never load/run any software/apps either.

    Investigate the source first. Ask on forums first. Do anything that can verify the originators first.

    Loosing stuff/money is the scammer's biggest carrot to lure you into giving him all your money. And in this case it was only a few TV recordings, and an account that you didn't know you had, that you were worried about.

    Thu 14 Nov 2019 8:35:34 #10 |

RSS feed for this topic

Reply

You must log in to post.