EPG Problems with PVR 9300T after Sep 12 retune

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EPG Problems with PVR 9300T after Sep 12 retune

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delboy27sbc

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My PVR 9300T has been working perfectly - until the latest national digital retune on 19th September 2012 (last week).

Since then, everything works fine, EXCEPT the 7 day Electronic Programme Guide (EPG) which is not filling up properly for the full seven days.

ALL the BBC programmes are listed for the full 7 days, but ITV, Channel 4, Sky News, Al Jazeera and a few others are only "populating" the EPG for today and tomorrow, then there are loads of blanks showing up on different channels for different days.

I have done a full "reset to default" five times now, but still the problem persists. I have also taken the aerial plug out of the PVR and done a simple re-scan. When nothing was found, I plugged the aerial back in and did another scan, and all channels came back, but the EPG still has problems.

We live 3 miles from the Wenvoe transmitter which is line-of-sight from our house which has a wideband aerial on the chimney pointing at the transmitter. The signal is showing as 78% with 100% quality on all channels.

We have loader version a4.37, software UPTTF 1.00.26 (Jul 7th 2011), and hardware version rev 1.0

Any advice would be most welcome. Thanks.

| Fri 28 Sep 2012 17:00:22 #1 |
Martin Liddle

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How long are you waiting for the EPG to populate? It takes significantly longer with more recent versions of the software.

| Fri 28 Sep 2012 17:33:00 #2 |
delboy27sbc

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All day yesterday and all of today.
Also, some of the programmes being displayed on, say, day 6, disappear when scrolling back to day 5 and forward again to day 6. Very strange!

| Fri 28 Sep 2012 17:34:59 #3 |
allan1954

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I have the same problem on new 9300t loads of blank channels since my area the last switch off Tyne tees area.

| Fri 28 Sep 2012 21:15:46 #4 |
Barry

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As ever it is important that you ensure you have only one transmitter 'tuned in'

See this post for advice on how to check this:
Link to post

| Sat 29 Sep 2012 9:51:46 #5 |
BobP

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Got the same problem on my 9200T. It also misses linked series recordings, tonight Dr Who and The thick of it failed to record.

I have noticed one weird thing, sometimes a linked series program fails to start, if I notice it and power the 9200 on and change the channel to the prog that is supposed to be recording... give it a 30 seconds... the scheduled recording of the series linked program will start.

Its like the machine gets a poke and wakes up.
I have No channels in the 800 range.
I am going to try and retune it again as this problem has only started since the Sept 19 update to the freeview EPG that the powers that be said required a retune.

| Sat 29 Sep 2012 22:06:50 #6 |
delboy27sbc

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Humax emailed me back yesterday and suggested I reset the PVR9300T to default conditions, even though I had told them in my email that I had done this roughly six times already to no avail! I followed their instructions very carefully, and yet the problem is still there. I have written to them again but expect the same reply from them yet again - your box need to be reset!!!!!

| Sat 6 Oct 2012 19:55:19 #7 |
delboy27sbc

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This EPG problem appears to be very prevalent all over the UK since the Sep 2012 re-tune.

Check out this link to see more information:

http://forums.digitalspy.co.uk/showthread.php?p=61381006#post61381006

| Wed 24 Oct 2012 15:46:19 #8 |
wbc-worker

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where I live in London I can only pick up one transmitter { Crystal Palace } and I have never had a channel in the 800 range and going on the UK wide reports that it is a general problem not related to extra channels at all.

My freeview TV does not have any missing EPG entries and neither does my DVD/HD Recorder .

It has been reported over on DS that Humax claim they are looking into this problem which affects 9200/9300

http://forums.digitalspy.co.uk/showthread.php?t=1735575

time will tell how long it will take for them to sort the problem out.

| Thu 8 Nov 2012 17:19:19 #9 |
Biggles

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Post removed.

| Thu 8 Nov 2012 19:35:33 #10 |