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My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

1. 

   bexeter
   

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   Joined: May '20
   Posts: 8

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   Hi there

   I have an HDR-1000S. A few days ago I started getting the error message "Incorrect Link, the link is currently not available" when I try to watch the On Demand channel UKTV.

   I can watch other on demand channels such as Netflix and BBC Iplayer fine so I don't think the internet is the problem. Even so I have rebooted everything and am still getting the same issue.

   I have searched online and there are a couple of instances of this error message but I can't find a fix. Is it an issue at Humax's end?

   | Mon 25 May 2020 22:33:43 #1 |
2. 

   grahamlthompson
   

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   Joined: Feb '11
   Posts: 14,442

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   It's working fine on my HDR-1000S.

   | Tue 26 May 2020 9:10:06 #2 |
3. 

   bexeter
   

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   Joined: May '20
   Posts: 8

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   Thanks for checking.

   Anyone got any ideas what I can try to fix this?

   | Tue 26 May 2020 10:04:33 #3 |
4. 

   grahamlthompson
   

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   bexeter - 1 hour ago  » 
   Thanks for checking.
   Anyone got any ideas what I can try to fix this?

   Check you don't have parental guidance set on your ISP source.

   | Tue 26 May 2020 11:28:46 #4 |
5. 

   bexeter
   

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   Joined: May '20
   Posts: 8

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   I can access adult sites from my laptop etc so I assume there is nothing like that.

   | Tue 26 May 2020 11:50:27 #5 |
6. 

   bexeter
   

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   Joined: May '20
   Posts: 8

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   One correction, it's actually a 1010S.

   | Tue 26 May 2020 12:35:57 #6 |
7. 

   REPASSAC
   

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   Joined: Mar '11
   Posts: 4,100

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   It could be something to do with the name server your router is using i.e. failing to resolve the URL.

   | Tue 26 May 2020 13:41:27 #7 |
8. 

   bexeter
   

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   Joined: May '20
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   I tried connecting it to the wifi on my phone, same error.

   | Tue 26 May 2020 15:40:19 #8 |
9. 

   grahamlthompson
   

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   Can you run a long temporary network cable from the box to the router network switch ?

   Mine is wired via a pair of 300Mbps homeplugs. In the rack is a 16 way 1Gbps network switch so all kit is hard wired via the single homeplug pair.

   | Tue 26 May 2020 15:49:04 #9 |
10. 

    bexeter
    

    junior member
    Joined: May '20
    Posts: 8

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    I can give it a go but if it's the same on two different wifi networks, I'm not sure that plugging it in directly will do much.

    | Tue 26 May 2020 15:56:05 #10 |

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