Exactly the same problem, which started yesterday, 9th October 2024. I've spent hours trying to fix it by doing what has been suggested elsewhere - rebooting the Humax box and the Router, changing the IP address in the Router, factory reset, and in all sorts of combinations. Nothing works so I decided to post here in the hope of saving others hours of wasted time.
As it affects so many people, and it seems to have started on the same date, it can't be a local problem, and the link posted above (thanks!) explains why it is a problem at Humax, not with our equipment.
We just have to wait for Humax to listen and fix it, it would appear.
My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S
Fault onscreen with broadband connection.
(31 posts)-
| Thu 10 Oct 2024 12:59:16 #11 |
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HDR 1000S/GB/500G
I have a similar problem with above as of yesterday. On demand will only work for Netflix. Other channels produce a diagnostic that says check the ethernet cable. Did that and also changed it. No improvement.
E-mailed Humax tech support- so far nothing.
Box is 10 years old now. Could it be time?| Thu 10 Oct 2024 13:14:38 #12 | -
I did email Humax but got no response so I've just called them.
Apparently they are aware of the problem and they say it is affecting a lot of Humax models. The guy i spoke to seems to think it's a network server issue and he assured me that they are working on a fix.| Thu 10 Oct 2024 13:17:23 #13 | -
I did email Humax but got no response so I've just called them.
Apparently they are aware of the problem and they say it is affecting a lot of Humax models. The guy i spoke to seems to think it's a network server issue and he assured me that they are working on a fix.| Thu 10 Oct 2024 13:17:56 #14 | -
I have this too- and I had it last time, it went on for days. Very annoying
| Thu 10 Oct 2024 21:22:23 #15 | -
Just got a further email response from Humax:
"Thank you for contacting Humax.
Thank you for reaching out regarding the internet connectivity issue with your Freesat device.We have noticed that some Freesat users are currently experiencing difficulties with internet connectivity. We are trying to replicate the issue on several devices from our end and also actively investigating the matter with Freesat to identify the cause.
At this time, there is no need for any further action on your part. Once we have more information or updates, we will contact you via email.
We appreciate your understanding and patience."
Best Regards,
Marcus
Humax Customer Support| Fri 11 Oct 2024 11:01:53 #16 | -
Me too same text. Problem unresolved, have to watch BBC iPlayer on my laptop. Life is barely worth living now!!
| Fri 11 Oct 2024 14:34:22 #17 | -
@PharmaGiles,
Does the red button not give you access to the iplayer on your tv? I've been using it this way since the On Demand went down.| Fri 11 Oct 2024 14:40:36 #18 | -
Red button does not access iPlayer. Tried other methods like clicking on historic programmes in schedule. No joy.
| Fri 11 Oct 2024 14:56:04 #19 | -
So when you press your red button on your Humax remote do you not see a screen appear on the right? From here you press "See more on iplayer". This works for me.
| Fri 11 Oct 2024 15:05:41 #20 |
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