Fault onscreen with broadband connection.

My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

Fault onscreen with broadband connection.

(31 posts)

PharmaGiles

junior member
Joined: Oct '24
Posts: 7
offline

No mine does not work like that. Model HDR 1000R

| Fri 11 Oct 2024 14:46:08 #21 |
Gothamite

senior member
Joined: Mar '18
Posts: 86
offline

Ah. Ok.

| Fri 11 Oct 2024 14:57:01 #22 |
woodbutcher

member
Joined: May '23
Posts: 12
offline

Following this having wasted time due to not checking this forum first. Doh.

| Fri 11 Oct 2024 21:56:59 #23 |
PharmaGiles

junior member
Joined: Oct '24
Posts: 7
offline

On further investigation, I was able to get the red button to do something after using the green "watch from the start", then red gave me an option to watch more on iPlayer.
Viola it worked. many thanks for your hint.

| Sat 12 Oct 2024 9:01:06 #24 |
Gothamite

senior member
Joined: Mar '18
Posts: 86
offline

That's great, glad it worked for you!
Just wondering how long it'll take Humax to come up with a fix...

| Sat 12 Oct 2024 9:26:48 #25 |
RW

new member
Joined: Oct '24
Posts: 1
offline

Thanks for the tip on Red button.
The RED button needs a Long press, look out for the “please wait” prompt at the top of your screen.
Netflix works fine, but none of the other on demand services, or the Tv planner work.
I also used my iPad to view, online….but was prompted to download and updated the App ….
Perhaps thats the problem. Not Humax at all.
An update thats not been check throughly…. Again… for all types of situations.
Just wait for the future when we all stuck in our self driving cars….

| Sat 12 Oct 2024 11:56:47 #26 |
Gothamite

senior member
Joined: Mar '18
Posts: 86
offline

Just got a mail from Humax...
The issue has been sorted...
"We recently just got word that our technicians solved the issue within our server, so everything should be good.
If you are still experiencing the issue, you can try turning the device off for 15 minutes and unplugging it from the mains, then after 15 minutes, plug it back in and turn on the device, and that should solve the issue."

| Mon 14 Oct 2024 14:49:02 #27 |
PharmaGiles

junior member
Joined: Oct '24
Posts: 7
offline

I got the same message and something has changed; however not fixed.
Now I can get to the initial BBCiPlayer screen using the "on demand button" and the "red" button from watching TV.
Sadly that is all I get, it does not progress to any useful option.
Tried switching it off and unplugging it for at least 15 minutes with no improvement.
Any ideas

| Tue 15 Oct 2024 8:10:10 #28 |
woodbutcher

member
Joined: May '23
Posts: 12
offline

PharmaGiles - 59 mins ago »
I got the same message and something has changed; however not fixed.
Now I can get to the initial BBCiPlayer screen using the "on demand button" and the "red" button from watching TV.
Sadly that is all I get, it does not progress to any useful option.
Tried switching it off and unplugging it for at least 15 minutes with no improvement.
Any ideas

Same here when I tried yesterday, tried the 15 minute power off again this morning after reading the other thread, and bingo, all working again.

| Tue 15 Oct 2024 9:13:24 #29 |
Gothamite

senior member
Joined: Mar '18
Posts: 86
offline

PharmaGiles - 1 hour ago »
I got the same message and something has changed; however not fixed.
Now I can get to the initial BBCiPlayer screen using the "on demand button" and the "red" button from watching TV.
Sadly that is all I get, it does not progress to any useful option.
Tried switching it off and unplugging it for at least 15 minutes with no improvement.
Any ideas

My screen did the same initially, it wouldn't progress from the iplayer logo screen.
But after a quick power off/on it seems ok now on my 1100s model.

| Tue 15 Oct 2024 9:58:06 #30 |