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1. 

   Asus1964
   

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   Joined: Jan '21
   Posts: 41

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   I've just set back up my Aura 2TB after not using it for a while.

   I've been trying to FTP into the box from my Windows 10 laptop using WinSCP but I keep getting the following error: 
   "No connection could be made because the target machine actively refused it.Connection failed".
   I've also tried connecting with PuTTy but getting a similar error message.

   All the settings appear to be correct & the Aura is all setup to accept FTP so not sure what is going wrong. When I had the box setup previously it connected without any issues.

   Has something changed in the firmware recently that I am not aware of?
   Any thoughts would be appreciated.

   | Sat 27 Jan 2024 10:08:51 #1 |
2. 

   Martin Liddle
   

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   Joined: Feb '11
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   Asus1964 - 13 mins ago  » 
   I've been trying to FTP into the box from my Windows 10 laptop using WinSCP but I keep getting the following error: 
   "No connection could be made because the target machine actively refused it.Connection failed".

   What protocol are you using in WinSCP? I think the default is SFTP which won't work, you need FTP. If that isn't the problem then tell us what settings you are using please. Personally I use Filezilla with the following settings:

   Protocol: FTP - file transfer protocol
   Host: the IP address of the Aura
   Port: 2323
   Encryption: Only use plain FTP
   Logon type: Normal:
   user: aura
   Password : box pin default 0000

   | Sat 27 Jan 2024 10:27:51 #2 |
3. 

   Asus1964
   

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   Joined: Jan '21
   Posts: 41

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   I have attached my settings from WinSCP, password is 0000

   

   Attachments

   1. ftp1.jpg (56.8 KB, 4 downloads) 9 mnths old

   | Sat 27 Jan 2024 10:35:18 #3 |
4. 

   Mars
   

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   Joined: Jan '16
   Posts: 373

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   I notice that you have a Pi Hole, which caused a problem with FTP, see:
   https://myhumax.org/forum/topic/ftp-dnla-server-not-working/page/5#post-95293

   | Sat 27 Jan 2024 11:44:05 #4 |
5. 

   Martin Liddle
   

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   Mars - 17 mins ago  » 
   I notice that you have a Pi Hole, which caused a problem with FTP, see:
   https://myhumax.org/forum/topic/ftp-dnla-server-not-working/page/5#post-95293

   Well spotted.

   | Sat 27 Jan 2024 12:02:03 #5 |
6. 

   Asus1964
   

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   Joined: Jan '21
   Posts: 41

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   Pi Hole was something that I tried sometime ago & no longer use as it seemed to create more problems than it cured.
   It's just an old entry that I have just deleted.

   I have just installed Filezilla & tried that & still getting the same issue.

   | Sat 27 Jan 2024 12:41:09 #6 |
7. 

   Martin Liddle
   

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   Asus1964 - 1 hour ago  » 
   I have just installed Filezilla & tried that & still getting the same issue.

   Odd. Do you have the FTP anonymous option on? It should be off if you supply a user name.

   | Sat 27 Jan 2024 13:59:14 #7 |
8. 

   EEPhil
   

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   Posts: 351

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   I'm a new user of the Aura and have had this problem a few times. That's after FTP was working. I've found going into settings,record & share and turning file share off then on again sometimes clears this problem.

   | Sat 27 Jan 2024 14:05:58 #8 |
9. 

   Asus1964
   

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   Joined: Jan '21
   Posts: 41

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   Problem solved.

   It appears that the problem was with a program called "Diversion" which is an Ad blocking program that is installed on my Asus router.

   I disabled Diversion & my laptop connected to the Aura straight away.

   I've just got to work out a way of whitelisting the Aura now so that I can leave Diversion running on the router.

   Thanks for all the suggestions, it was the comment about Pi-Hole that made me think about Diversion being the issue.

   | Sat 27 Jan 2024 16:58:23 #9 |
10. 

    Martin Liddle
    

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    Asus1964 - 5 hours ago  » 
    Thanks for all the suggestions, it was the comment about Pi-Hole that made me think about Diversion being the issue.

    Glad you found a solution. It is certainly not the first time that something unusual on the network has stopped FTP working.

    | Sat 27 Jan 2024 22:23:20 #10 |

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