I have an FVP-5000T, running alongside an HDR-Fox T2, connected to a Panasonic Viera TV. The EPG on the FVP-5000T has been temporarily losing programme information on all channels very often every day for a month, while the EPG on the Fox and TV are unaffected. One minute it can be fully populated, then the next lots of channels are showing as little as now and next sometimes, but not always the same channels.
There has also been a separate problem in the same period, but only occurring 2 or 3 times, when one or more recordings have been cut short 'due to loss of power' - once this happened while I was watching the TV without any interruption to the programme, so there wasn't a power cut. But this hasn't happened for 10 days or so.
I've reported all this to Support at humaxonline.co.uk and been advised more than once to reset to the Factory Default, with automatic (or once manual) channel selection, and once to format the HDD too. As the signal strength was 95% due to a 1km closeness to the Crystal Palace transmitter, a signal attenuator was recommended. I attached a 0-20dB variable attenuator and reduced it to 75% on the main tuner (below 75% on the others when also being used). I was also told that the EPG comes from Digital UK and they were changing over transmitters again so this would have caused the problem for a brief time. But the problem remains.
I've turned off the unit and unplugged it for a minute before making any changes. I've got it to power on for 15 minutes at 7am daily on BBC1 HD TV volume 20. I've got Automatic Power Down turned off, as well as Power Saving Mode. Recording Options are left in the default of Auto Start and End Padding Time - the only options are to set the padding to between 3, 5, 10 or 20 minutes. I use double-shielded aerial leads, and I've checked the connections. I've tried disconnecting the Fox. Nothing makes any difference.
I even read on a forum someone recommended accessing the EPG not by the usual pressing of the Guide button on the remote, but via the Freeview Play button just above it and then selecting TV Guide in its top menu. No difference.
I've had this unit for just over 4 months and it was ok to start with. I don't know what's causing this change. It makes setting future recordings frustrating, with an unreliable EPG. Any ideas, anyone?