Christina2018 - 1 hour ago »
Yes definitely let Humax know, seeing as two Humax products (I am correct in thinking the Fox is Humax too, isn't it?) have dealt with the same incident differently. It's good you have so many facts about times as you'll be able to give them a detailed account of what happened.
I reported it to Humax and have had an email thanking me for the information and promising to pass it to the correct people. I am a bit doubtful that anything will come of it but at least I have tried.