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1. 

   wpb
   

   member
   Joined: Jan '23
   Posts: 13

   offline

   Hello! I'm new to these devices, and trying to sort one out for my parents, who bought it over a year ago but never could get it to work. When you boot it up it shows "FACTORY LOADER" and "Press 'STANDBY' button to restart..." but doing so just gets you back to where you started.

   I managed to download an update from here: https://uk.humaxdigital.com/support/?product_id=794&curr_page=sw_release and after quite a bit of fiddling about got it to read the file from a USB stick and it said "Success Downloading!", but then when I press the STANDBY button to restart, I just get back to where I was before.

   It reports:
   * Software Version: UKTFAC 1.01.20
   * System ID: 80BC7E10
   * Loader Version: UKTFAC 0.04

   Does any kind person have any idea of how to get it to work?

   | Sun 8 Jan 2023 23:22:16 #1 |
2. 

   Barry
   

   senior admin
   Joined: Feb '11
   Posts: 10,984

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   Welcome to our Forum

   Can I ask you to check the Loader version again as that is a very old version.

   | Mon 9 Jan 2023 9:22:16 #2 |
3. 

   wpb
   

   member
   Joined: Jan '23
   Posts: 13

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   Thanks, Barry. Yes, the Loader version is definitely correct.

   | Mon 9 Jan 2023 10:54:09 #3 |
4. 

   wpb
   

   member
   Joined: Jan '23
   Posts: 13

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   Trying to attach a screenshot...

   

   Attachments

   1. 20230108_221133_(Medium).jpg (140.8 KB, 0 downloads) 1 year old

   | Mon 9 Jan 2023 10:57:36 #4 |
5. 

   Barry
   

   senior admin
   Joined: Feb '11
   Posts: 10,984

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   Thanks for that.

   The latest loader is version 1.04.

   I do not have that available as a seperate file but it is included in software version 1.01.06.

   You could try uploading that to update the loader, and then update to software version 1.01.20 afterwards.

   If you want to try my suggestion you can download from here (I have already renamed the file ready for upload to your unit)

   https://onedrive.live.com/?id=498A8FA9AC624DAC%2120212&cid=498A8FA9AC624DAC

   | Mon 9 Jan 2023 12:49:18 #5 |
6. 

   wpb
   

   member
   Joined: Jan '23
   Posts: 13

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   Thanks so much. I'll give it a try tonight and report back. Fingers crossed!

   | Mon 9 Jan 2023 13:27:21 #6 |
7. 

   Luke
   

   special member
   Joined: Apr '11
   Posts: 1,475

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   wpb - 15 hours ago  » 
   got it to read the file from a USB stick and it said "Success Downloading!", but then when I press the STANDBY button to restart, I just get back to where I was before.

   Did you remove the USB stick before you restarted?

   | Mon 9 Jan 2023 14:50:20 #7 |
8. 

   wpb
   

   member
   Joined: Jan '23
   Posts: 13

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   Thanks, Luke - yes I did. But it didn't help. I'm going to try to get it to load the file provided by Barry above this evening, and I'll report back on how that goes. Many thanks for your ideas.

   | Mon 9 Jan 2023 15:48:50 #8 |
9. 

   wpb
   

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   Joined: Jan '23
   Posts: 13

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   Tried tonight, but failed. It wouldn't read from the USB stick at all. It seems to be very temperamental in that respect. I'll try tomorrow by reformatting the USB stick and try to persuade it to read it.

   | Mon 9 Jan 2023 22:26:01 #9 |
10. 

    jdlfreetime
    

    special member
    Joined: Dec '13
    Posts: 330

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    Hi wpb,

    Just a thought! I remember having a problem using a USB drive for an update on one of my pvrs. How have you formated the USB drive? Is it FAT32 or NTFS? The Windows system offers an option of exFAT, but you need FAT32 so that the file can be read correctly by pvr. I remember trying to load firmware & it wasn't until I reformated USB to FAT32 (using mini tools free software) it loaded & worked! Might be worth checking? Do let forum know how you get on. John L

    | Tue 10 Jan 2023 12:04:50 #10 |

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