help - unable to use ondemand or showcase

My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

help - unable to use ondemand or showcase

(935 posts)

Sime

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Still ongoing this problem.

I have had the standard reply from Humax which others have reported.

No reply at all from Freesat despite 3 e-mails - just not good enough.

| Wed 24 Sep 2014 9:10:44 #121 |
-gonzo-

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Sime - 7 minutes ago »
Still ongoing this problem.
I have had the standard reply from Humax which others have reported.
No reply at all from Freesat despite 3 e-mails - just not good enough.

Freesat replied to me via Facebook messenger,

Thanks for the feedback - we're aware of the issues being reported and the operations team are working on a fix currently.

| Wed 24 Sep 2014 9:19:46 #122 |
G0wex

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Really pleased I've come across this post. Got a new box a week ago and having the same connection issues. Will watch this thread and hopefully a solution will soon be sorted.

| Wed 24 Sep 2014 18:33:46 #123 |
badgerman

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Hello. I purchased a HDR-1000s and connected it up today but I am having an issue using the on demand features, can someone please help?

If I try to access the showcase and On Demand feature it tells me that I need to connect my box to broadband. I can see that my box has an IP address and if I access the on demand features through the TV Guide it works. I can also access these features through the android app so the box is clearly conneced to the internet and able to access these services.

My box is directly connected to my router with an ethernet cable and I use Sky as my ISP.

Can you tell me why I am unable to access the showcase and On Demand menus on the box itself?

Thanks

| Wed 24 Sep 2014 21:52:47 #124 |
-gonzo-

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Welcome to the forum.
Known problem, Humax & Freesat are looking into it.
There's already a discussion in this thread http://myhumax.org/forum/topic/help-unable-to-use-ondemand-or-showcase

Admin edit: Posts moved.

| Wed 24 Sep 2014 22:08:01 #125 |
badgerman

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Hi, thanks for the reply. I had a search first but typically didn't find anything until I had posted, typical.

| Wed 24 Sep 2014 22:12:24 #126 |
ALancashirelad

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Just got this reply
Thank you for contacting Humax Support.
Unfortunately, we are experiencing some issues with the On Demand services at the moment. This is a universal issue which is not specific to your Humax and we hope to have it resolved as soon as we can.
Best Regards,
John M
Humax Customer Support

| Thu 25 Sep 2014 6:54:11 #127 |
ROBARMST

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I bought and installed my new HDR1010s today. Everything has worked fine except for no on demand or showcase even though my broadband connected fine and both BBC Iplayer and ITV player are available via channels 902 and 903. I phoned Humax support who said that lots of people were having this problem since the latest software update and I would just have to wait until Freesat issued an update to fix the problem.

But I can see on forums like this that others have had the same problem for several weeks - maybe longer. Is this a widespread problem? Or Should I ask for a replacement box?

| Thu 25 Sep 2014 21:35:19 #128 |
JamesB

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Asking for a replacement probably wouldn't help, since the replacement might well have the same problem. But you might be able to return the box to the retailer for a refund, depending on the retailer.

You'd think they'd suspend sales until this is sorted.

| Thu 25 Sep 2014 21:48:56 #129 |
-gonzo-

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ROBARMST - 1 hour ago »
I bought and installed my new HDR1010s today. Everything has worked fine except for no on demand or showcase even though my broadband connected fine and both BBC Iplayer and ITV player are available via channels 902 and 903. I phoned Humax support who said that lots of people were having this problem since the latest software update and I would just have to wait until Freesat issued an update to fix the problem.
But I can see on forums like this that others have had the same problem for several weeks - maybe longer. Is this a widespread problem? Or Should I ask for a replacement box?

I think several weeks is a slight exaggeration as the recent update was on the 16th Sept which it was only shortly after that when reports of this issue began to surface.
Freesat & Humax are working on a fix so returning the box just yet would seem a rather hasty thing to do at this stage.

| Thu 25 Sep 2014 23:31:59 #130 |