help - unable to use ondemand or showcase

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help - unable to use ondemand or showcase

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Honk84

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Hi James,

the box has displayed the same message since i first turned it on around 5pm yesterday. just that i should check back later.

Sorry for multiple messages here, i only see you have replied after ive just sent the other message.

thanks
ben

| Tue 2 Jun 2015 12:15:24 #871 |
JamesB

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Honk84 - 52 seconds ago »
Hi James,
the box has displayed the same message since i first turned it on around 5pm yesterday. just that i should check back later.
Sorry for multiple messages here, i only see you have replied after ive just sent the other message.
thanks
ben

No apology needed. What you say about the Showcase loading message persisting, makes me think you should ring Freesat, rather than Humax. Report the symptoms, and see what they say.

http://www.freesat.co.uk/help/contact

| Tue 2 Jun 2015 12:19:33 #872 |
Honk84

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ok, ill try that later.
Is there anything in particular you think i should say that may help them?
as i dont want to confuse them and not get anywhere. If you know what i mean?

Thanks

| Tue 2 Jun 2015 12:21:42 #873 |
REPASSAC

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USB memory would not make any difference.

When you get home I suggest you place the unit in standby for 6 or so minutes. Then bring it out of standby - wait a few minutes after you can exit from the mini-guide before you check anything else - especially on-demand or recordings. It appears to me that some boot processes execute in parallel and may not have completed when the picture is first shown.

| Tue 2 Jun 2015 12:21:53 #874 |
JamesB

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Honk84 - 13 seconds ago »
ok, ill try that later.
Is there anything in particular you think i should say that may help them?
as i dont want to confuse them and not get anywhere. If you know what i mean?
Thanks

Points to stress:

1 - that you do see the player icons in OnDemand
2 - that the Showcase message is persisting
3 - details of your ethernet connection.
4 - your software version

PS Try Repassac's suggestion before ringing Freesat.

| Tue 2 Jun 2015 12:26:17 #875 |
Honk84

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Thanks for your help so far,

when i get home ill try one last time putting it in standby and do as instructed.
If that doesnt work, ill contact freesat.
ill let you know what happens.

Thanks
Ben

| Tue 2 Jun 2015 12:28:04 #876 |
Honk84

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just thinking and i dont want you to think im questioning you, but as i can recieve all the freesat channels ok, is it not something wrong with the software in the box rather than freesat. I dont have knowledge of how the on demand works, but assumed it was handled through the internet.

just thinking aloud here.

thanks
Ben

| Tue 2 Jun 2015 12:41:29 #877 |
JamesB

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Honk84 - 16 minutes ago »
just thinking and i dont want you to think im questioning you, but as i can recieve all the freesat channels ok, is it not something wrong with the software in the box rather than freesat. I dont have knowledge of how the on demand works, but assumed it was handled through the internet.
just thinking aloud here.
thanks
Ben
The OnDemand service is indeed an internet service. It's operated by Freesat. Previous problems of this nature have turned out to involve both the Freesat servers and the Humax software, but Freesat is the best place to start (IMO)

| Tue 2 Jun 2015 13:01:15 #878 |
Honk84

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Thanks James, will let you know how i get on.

| Tue 2 Jun 2015 13:06:31 #879 |
Honk84

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Joined: Jun '15
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Hi all,

no joy im afraid. i tried leaving it off for a while and then gave it time to boot up before changing channel and still the same.

I spoke to freesat who cant help as they are not aware of any problems.

is firmware 2.02.09 the latest firmware? thats the one i have on the system. When i factory reset the box it now always starts with that firmware loaded on if that makes any difference?

I dont know what it could be. any other thoughts before i think about sending this back? Could it be faulty?

Thanks
ben

| Tue 2 Jun 2015 17:19:39 #880 |