help - unable to use ondemand or showcase

My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

help - unable to use ondemand or showcase

(935 posts)

JamesB

special member
Joined: Dec '13
Posts: 1,717
offline

The poster is apparently seeing the player icons, which suggests the box does have a connection. If not connected, my HB1000S doesn't show any OnDemand icons to click on. Instead the following message is displayed:

To get great OnDemand services like BBC iPlayer, etc., you need to connect your box to broadband.

| Tue 2 Jun 2015 11:59:30 #861 |
Honk84

member
Joined: Jun '15
Posts: 13
offline

Hi,

no they do not work either. The 901 iplayer logo comes up but then when i press red as instructed, it goes to a black screen again.
nothing on 903.

Ive checked the network settings and all looks ok. its got an IP address,etc.
The secondary DNS is all zero's though. is this the problem?

Thanks for your help with this guys,

Ben

| Tue 2 Jun 2015 12:01:12 #862 |
Honk84

member
Joined: Jun '15
Posts: 13
offline

Hi James,

yes i can see the icons on that tab. iplayer, 40d,etc.
then when i click on them just a black screen appears.
same when i try and go back through the past 7 days.
The programs will show up but when i click on them, just a black screen again.

Thanks
Ben

| Tue 2 Jun 2015 12:04:51 #863 |
JamesB

special member
Joined: Dec '13
Posts: 1,717
offline

What do you see on Showcase in the OnDemand section?

| Tue 2 Jun 2015 12:06:31 #864 |
REPASSAC

special member
Joined: Mar '11
Posts: 4,100
offline

It gets more interesting now
Well you problem is different from the ones in this thread - they all could still use 901/903.

You have an IP and the on-demand icons so you are connected to your LAN.

Can you confirm that:
1. Your PC uses automatic IP settings inc. DNS. (or otherwise)
2. Your router is set to use automatic settings from your ISP.
3. That your PC / other device can use the IPlayer via your LAN.

| Tue 2 Jun 2015 12:08:34 #865 |
Honk84

member
Joined: Jun '15
Posts: 13
offline

it says, please check back in a minute.

(or something very similar)

Thanks

| Tue 2 Jun 2015 12:08:40 #866 |
JamesB

special member
Joined: Dec '13
Posts: 1,717
offline

Honk84 - 1 minute ago »
it says, please check back in a minute.
(or something very similar)
Thanks

That's the message the box displays while loading. It should eventually be replaced by the Showcase display of recommended OnDemand and OTA programmes. Does that happen, or does the loading message persist?

| Tue 2 Jun 2015 12:12:27 #867 |
REPASSAC

special member
Joined: Mar '11
Posts: 4,100
offline

Honk84 - 1 minute ago »
it says, please check back in a minute.
(or something very similar)
Thanks

You should have mentioned that earlier.
I wonder if we have more than one problem here.

Will wait the answers to the other questions.

| Tue 2 Jun 2015 12:12:51 #868 |
Honk84

member
Joined: Jun '15
Posts: 13
offline

Hi Repassac,

As far as im aware, everything is automatic.
im back at work at the moment, but i know in the past iplayer/4od has worked on a ps3 connected via ethernet.

I checked my phone would play iplayer yesterday via wifi and that worked ok.

I have not got any USB memory attached to the system if that makes a difference?

Ben

| Tue 2 Jun 2015 12:13:34 #869 |
JamesB

special member
Joined: Dec '13
Posts: 1,717
offline

REPASSAC - 32 seconds ago »

Honk84 - 1 minute ago »
it says, please check back in a minute.
(or something very similar)
Thanks

You should have mentioned that earlier.
I wonder if we have more than one problem here.
Will wait the answers to the other questions.

I'm thinking that it could be a variation on the original thread problem, as that affected only some boxes.

| Tue 2 Jun 2015 12:15:00 #870 |