Humax hdr1010s not responding to remote

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Humax hdr1010s not responding to remote

(252 posts)

JayInBristol

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Humax and Freesat are aware of the issue, so if the fix doesn't work or is only a temporary fix please post again.

Will do.

Btw, I phoned the Humax helpline just now, to see what their view was. At first the chap on the other end said it wasn't a Humax issue. When I mentioned the forum, he told me that you 'can't trust what you read on forums'! When I told him that someone had quoted a Humax email, he suddenly remembered the fault and described it as something that had been happening 'last week' but was now fixed. I wasn't hugely impressed really!!!

| Thu 19 Mar 2015 12:48:54 #181 |
JamesB

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JayInBristol - 6 minutes ago »

Humax and Freesat are aware of the issue, so if the fix doesn't work or is only a temporary fix please post again.

Will do.
Btw, I phoned the Humax helpline just now, to see what their view was. At first the chap on the other end said it wasn't a Humax issue. When I mentioned the forum, he told me that you 'can't trust what you read on forums'! When I told him that someone had quoted a Humax email, he suddenly remembered the fault and described it as something that had been happening 'last week' but was now fixed. I wasn't hugely impressed really!!!

It was a Freesat issue, apparently. But a Freesat issue that causes problems for Humax boxes obviously becomes an issue for both Freesat AND Humax. As the support assistants ought to know.

If uncertain about the box, consider buying Richer Sounds' 5-year guarantee. Good value.

| Thu 19 Mar 2015 13:01:19 #182 |
JayInBristol

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I did go for the 5 year guarantee - sound advice! Just hate the idea of faffing about trying to get something to work. Will keep it for now and see if the fix works, as I believe Richer also do a 14 day money-back guarantee; so if it carries on playing up it'll be back to the shop!!!

| Thu 19 Mar 2015 13:02:51 #183 |
Ozzy

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Its strange that some boxes are completely OK and others get this problem, could it be geographical, I am in Leicestershire so put a Leicestershire postcode in on setup and its perfectly OK, my BBC1 channel on 101 is from the east Midlands transmitter.
Just a thought, as an experiment, try putting in a post code beginning with LE8. You can always change it back if it makes no difference.

Is anyone in the LE8 postcode area getting this problem?

My box is HDR1000S...Just trying to think of anything that could be causing your problems

| Thu 19 Mar 2015 13:11:45 #184 |
JamesB

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It could be to do with usage and/or setup, given that the poll results indicate that a majority of those reporting the problem did not have the box connected to the internet.

This is the second problem in recent months to affect some boxes but not others. Both problems apparently stemmed from the intersection of the Humax-PVR functionality with the Freesat-IPTV functionality. Interesting.

| Thu 19 Mar 2015 14:39:39 #185 |
JayInBristol

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I suspect - though I can't actually remember - that I connected my box to the internet after I'd initially set it up. It's been okay so far today - touch wood and all that - after having done the suggested factory reset yesterday with the internet connected. I'll keep people posted on how it goes...

Btw, when the Humax Help Desk guy eventually conceded that there had been a problem, he described it as a FreeSat problem, not a Humax one!

| Fri 20 Mar 2015 12:42:35 #186 |
grahamlthompson

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JayInBristol - 7 minutes ago »

Btw, when the Humax Help Desk guy eventually conceded that there had been a problem, he described it as a FreeSat problem, not a Humax one!

That seems entirely reasonable. Humax have not changed the box software which is the limit of their involvement. That doesn't mean that they won't have been involved in identifying the source of the problem.

| Fri 20 Mar 2015 12:51:58 #187 |
JamesB

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JayInBristol - 9 minutes ago »
Btw, when the Humax Help Desk guy eventually conceded that there had been a problem, he described it as a FreeSat problem, not a Humax one!

Very likely correct, in the sense that something seems to have gone wrong on the Freesat side, not the Humax side.

We don't actually know what caused the problem, or what Freesat might have done (if anything) to address it. There's been no statement from Freesat, as far as I know.

| Fri 20 Mar 2015 13:05:34 #188 |
JayInBristol

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Fair enough

| Fri 20 Mar 2015 13:16:26 #189 |
warhelmet

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I've recently had my box become unresponsive but only just got round to trying to fix the thing. Switching off and unplugging Ethernet cable did the trick for me today.

Very odd.

| Sat 21 Mar 2015 13:57:42 #190 |