@bella2
I made recordings this evening on 4/7, 4Xtra and More4 which I just FF through and none appeared to have any pausing or black screen events so it looks like this update has also cured that older issue.
My Humax Forum » Freeview HD » Aura UHD
issue with channel 6 or others?
(118 posts)
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| Wed 26 Mar 2025 23:29:52 #111 |
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I have not been here for a bit, I need to check ITV2 in the morning, I have had a update to my box but I don't think it's still ok
I have had this from ITV :
Thanks for your further email advising that it is just ITV2, that you have been experiencing an issue with.
I apologise for the delay in responding. The engineering team at ITV have been looking into this and have advised that, as you stated no other TV's in the household are suffering the same issues, this shows that there is no issue with the transmission of the ITV2 channel & no issues with the Freeview reception from the transmitter to your household.
The engineering team have also advised that this specifically looks like a Humax Aura Set Top Box issue. They carried out a quick search and it appears that Humax have an ongoing software issue with their Humax Aura Set Top Boxes. Humax have put out the following statement on Monday 17th March:-
"We are experiencing an elevated volume of contacts due to an issue affecting Aura set-top boxes, where certain channels may experience intermittent reception issues. Our development team is actively investigating the cause and working diligently on a resolution. At this time, no further action is required on your part. Once a fix is in place, it should be applied automatically. However, if you need an update, please feel free to reach out. Thank you for your patience and understanding. We apologize for any disruption this may have caused"
I hope that the above has helped, but, if you require any further assistance, please don't hesitate to get back in touch.Thank you again for contacting ITV.
Kind regards,
| Fri 28 Mar 2025 16:35:30 #112 | -
@Jayp Why is it not ok now ? have you checked or is that just an assumption? that Humax post predated the update so is not relevant any more and all the recent posts since the update state it has fixed the issue for posters with none since saying it has not.
| Fri 28 Mar 2025 17:01:02 #113 | -
trog - 10 mins ago »
@Jayp Why is it not ok now ? have you checked or is that just an assumption? that Humax post predated the update so is not relevant any more and all the recent posts since the update state it has fixed the issue for posters with none since saying it has not.My freezing only happens in the morning and I have been on the early shift at work do I'll check it tomorrow
| Fri 28 Mar 2025 17:12:48 #114 | -
Jayp - 15 mins ago »
trog - 10 mins ago »
@Jayp Why is it not ok now ? have you checked or is that just an assumption? that Humax post predated the update so is not relevant any more and all the recent posts since the update state it has fixed the issue for posters with none since saying it has not.My freezing only happens in the morning and I have been on the early shift at work do I'll check it tomorrow
Then you have no reason to suspect that the issue has not been resolved for you if you have already confirmed that you have received the update.
| Fri 28 Mar 2025 17:31:45 #115 | -
Anyone else's film4 breaking up again. Updated the other day and worked fine but film4 is the only one that is stuttering again.
| Fri 28 Mar 2025 19:56:38 #116 | -
Bruce23 - 12 mins ago »
Anyone else's film4 breaking up again. Updated the other day and worked fine but film4 is the only one that is stuttering again.I recorded a movie from 9pm last night and watched it without any problems and I am watching it live now to see,10 minutes so far and fine.
| Fri 28 Mar 2025 20:11:52 #117 | -
I only just noticed it today
| Fri 28 Mar 2025 21:44:49 #118 |
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