ITV - SD has disappeared « My Humax Forum

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ITV - SD has disappeared

(157 posts)

tmwsccsh

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Joined: Sep '24
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Hi all,

Positive update.

I've received an email from Humax in the last hour advising that the issue is now resolved and to apply the update.

I've followed the instructions and..................... it worked!

ITV1 and ITV3 are back!

TMW

| Wed 9 Oct 2024 11:32:34 #121 |
Razordogz

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Joined: Aug '24
Posts: 44
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I submitted my serial number again recently and haven't yet received update

| Wed 9 Oct 2024 12:32:13 #122 |
Mike w

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Joined: May '22
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That's encouraging. Any chance you could post Humax' email here so we can see what process we need to follow to get the update? Personally, I haven't heard from Humax, despite contacting them twice about this.

| Wed 9 Oct 2024 12:46:52 #123 |
tmwsccsh

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No problem at all - see below.

I suspect if you haven't got the latest version yet it will be coming soon? Maybe because I kept emailing they pushed me up the list?

TMW

Thank you for contacting Humax.

We are contacting now to let you know that our development team has identified and resolved the recent regional issues with the ITV channels.
The fix has been sent to your device as an over-the-air update, so as long as you have an internet connection, the update will be installed automatically.

To apply the update, please follow these steps:

Turn on the box and watch live TV for 1 minute.
Place the box into standby mode for 1 minute.
Turn on the box and watch live TV for 5 minutes.
Place the box into standby mode again for 2 minutes.
Check the version name in Settings > Apps > See all apps > Show system apps > Freeview, which should display as "1.00_65_241003_3c97b102b".

Please confirm you have the correct version on your FreeView app, and share your experience with us:
Has the issue been resolved?
Have you experienced any side effects we need to investigate further?

Feel free to reply this email or contact our support line with your HMX email reference number.

Once again, we are thankful for your cooperation and support.

| Wed 9 Oct 2024 12:48:57 #124 |
Mike w

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Posts: 36
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Thanks so much - very kind of you. I'll give it a whirl.

| Wed 9 Oct 2024 13:13:11 #125 |
tmwsccsh

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Joined: Sep '24
Posts: 18
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No worries.

Good luck - let us know what happens!

TMW

| Wed 9 Oct 2024 13:14:07 #126 |
Razordogz

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Joined: Aug '24
Posts: 44
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I've just received this from Humax
Thank you for contacting Humax.

The update should come really soon.
It is just currently being tested right now to make sure that it will work completely.
It should roll out over the air soon, so for as long as you are connected to the internet, you should be able to receive it when it does arrive to all Aura recorders across the UK.

| Wed 9 Oct 2024 14:28:35 #127 |
tmwsccsh

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Joined: Sep '24
Posts: 18
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Maybe I was a beta-tester then?

TMW

| Wed 9 Oct 2024 14:29:30 #128 |
Mike w

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Joined: May '22
Posts: 36
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Looks a bit like it. Did you tell Humax it worked?

PS I wonder what 'soon' means?

| Wed 9 Oct 2024 14:33:39 #129 |
tmwsccsh

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Joined: Sep '24
Posts: 18
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Yes - within 10 minutes. Also, any recordings that were taken whilst the "blackout" was running are viewable again too.

Basically, it's all back as it was working prior to 1st September once again.

TMW

| Wed 9 Oct 2024 14:34:44 #130 |