Many thanks EEPhil for the Aura login details.
In frustration at the time it is taking to resolve the ITV1 / ITV3 problem on the Aura STB I posted the following e-mail to Humax Support last night:
I, and a large number of other Humax Aura STB users have followed your detailed instructions to try to resolve the problem of non-availability of ITV1 and ITV3 channels. So far without success.
The common theme seems to be that the affected users are all based in the East of England area which is served by the Sandy Heath transmitter.
The problem appeared to start around the 1st September, as evidenced by recordings that I made before that date which can be successfully viewed.
Subsequently, neither live TV nor recordings from these channels are viewable: we just get a black screen.
Please could you inform me whether Humax technicians have yet been able to identify exactly what is causing the problem, and when we might expect a solution.
I'm a member of the myhumax.org forum and will report back to the forum if you have any further information.
After more than three weeks non-availability of ITV1 and ITV3, if the problem continues for much longer, I'm seriously considering reporting this to consumer media to alert prospective purchasers of the Aura STB that there is an unresolved problem.
This is the reply I received this morning:
Thank you for your response. This ITV channels issue is still under investigation and we are narrowing down to the affected transmitters among them, Sandy Heath. This will be resolved soon and things go back to normal.
So, a bit more patience needed ....
Goldberg
| Wed 25 Sep 2024 13:57:10
#112 |