Orkney - 4 minutes ago »
Sorry you've lost me nowDo you mean the little spiky bit inside the connectors?
Ignore the grease (not needed for indoor connections)
My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S
Loss of signal
(19 posts)-
| Sun 2 Dec 2018 13:23:46 #11 |
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Blimey - I'm not touching all that. I guess I'll have to leave it to the engineer tomorrow. Thanks for posting the link though
| Sun 2 Dec 2018 13:28:54 #12 | -
Before the 'engineer' leaves display the signal on say BBC HD to check it says quality is Excellent.
| Sun 2 Dec 2018 15:11:55 #13 | -
okay, will do
| Sun 2 Dec 2018 23:17:16 #14 | -
I'm worried now he's going to come out and charge me all over again even though he should have got it all working last week. My husband reckons it's the connectors outside that may be at fault but he can't speak so couldn't tell the engineer last week what should have been checked.
Should I text the engineer before he comes out and say I'm not willing to pay another call out fee or see what happens when he gets here?| Mon 3 Dec 2018 10:19:32 #15 | -
I suspect that if you text him that he will cancel the call on the basis that until he sees what the problem is he won't know if it (or part of it) is chargeable.
I would argue after he has fixed it. If he needs to replace cable, for example, he would expect to be paid for the cable and perhaps time. I would not pay any call out or minimum fee.
Good Luck.
| Mon 3 Dec 2018 11:56:34 #16 | -
He's been out and didn't charge me anything. He's changed the lnb again and the connectors outside. He said the next step would be to change the cable. I'll just have to keep my fingers crossed.
| Mon 3 Dec 2018 19:28:56 #17 | -
Orkney - 16 hours ago »
He's been out and didn't charge me anything. He's changed the lnb again and the connectors outside. He said the next step would be to change the cable. I'll just have to keep my fingers crossed.What signal strength and quality do you get while tuned to BBC1-HD ?
| Tue 4 Dec 2018 11:34:31 #18 | -
It says good on both tuners.
| Tue 4 Dec 2018 12:31:17 #19 |
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