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Multiplex PSB2 - D3+4 Not Working

(3 posts)
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    madboy

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    Joined: Mar '25
    Posts: 1

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    Hi Guys
    I bought the Aura 2TB from Amazon in Sept 24.
    All was ok, bar sound glitches, until a week or so ago.
    I spoke to Amazon who pointed me to Humax, and then to Humax tech support who acknowledged that there is a current problem.
    They asked me to bear with them but with no date for fixing the issue.
    I like the box and have invested in 8 extra remotes for other rooms so do t want to change away BUT Amazon should stop selling this box until Humax fix the issue. That should certainly encourage the developers to resolve the fault. Otherwise they’re selling a box which fails to comply with the sale of goods act and Freeview certification.

    Any thoughts ?

    | Fri 14 Mar 2025 11:16:00 #1 |
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    Bruce23

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    Joined: Mar '25
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    I got my Aura 2 weeks ago and it worked perfectly into last week, same problem as you, talking to humax I got this this morning but I have already taken it back and got as refund.
    From Humax tech

    Hi Bruce,

    We've identified an issue affecting the Aura channels just as earlier reported. You may reply with the box serial number and your post code for further escalation.

    Best Regards,

    | Fri 14 Mar 2025 11:24:06 #2 |
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    trog

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    Joined: Dec '12
    Posts: 256

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    madboy - 37 mins ago  » 
    Hi Guys
    I bought the Aura 2TB from Amazon in Sept 24.
    All was ok, bar sound glitches, until a week or so ago.
    I spoke to Amazon who pointed me to Humax, and then to Humax tech support who acknowledged that there is a current problem.
    They asked me to bear with them but with no date for fixing the issue.
    I like the box and have invested in 8 extra remotes for other rooms so do t want to change away BUT Amazon should stop selling this box until Humax fix the issue. That should certainly encourage the developers to resolve the fault. Otherwise they’re selling a box which fails to comply with the sale of goods act and Freeview certification.
    Any thoughts ?

    There is already a thread dealing with this issue, see here https://myhumax.org/forum/topic/issue-with-channel-6-or-others/page/3#post-103559
    The problem does not seem to affect all Aura owners so I doubt Amazon would give a damn. Owning an Aura is like riding a roller coaster as you will find out if you stuck with it. This event is just one of many we have endured, there were 2 similar events last year affecting other channels and eventually those were resolved though no totally for everyone.

    | Fri 14 Mar 2025 11:55:55 #3 |

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