Just getting a blank screen when Accessing my5 please fix asap.
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My5 dead
(15 posts)-
| Fri 17 Apr 2020 11:01:58 #1 |
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Welcome to the forums.
Who are you asking to fix your problem? This is an independent forum for owners of Humax products. My5 has nothing to do with Humax, or this forum.
It may have something to do with your local broadband, as there are currently many more people than normal sitting at home streaming games and TV from the internet.
| Fri 17 Apr 2020 12:01:44 #2 | -
My5 has not been working on FVP4000T/5000T for quite some time. It has been raised a number of times, but there has been no solution.
| Fri 17 Apr 2020 12:21:38 #3 | -
Perhaps that's because not enough people are flagging it up with Humax?
| Fri 17 Apr 2020 15:38:42 #4 | -
Had an online chat with Chris at Humax who says it is problem at the Channel 5 servers and have logged my complaint, he says not a lot Humax can do until Channel 5 sort it.
| Fri 17 Apr 2020 16:16:59 #5 | -
Then why does it work on other systems? Did he explain that to you?
| Fri 17 Apr 2020 18:26:11 #6 | -
He didn't Trev, I felt I just got the generic response.
| Fri 17 Apr 2020 19:50:52 #7 | -
Trev - 1 hour ago »
Then why does it work on other systems? Did he explain that to you?Because other systems connect directly to the main servers. FVP includes a search capability that finds content on both live and and IP delivered content. Thus you need a link from FVP servers to the streaming source.
This includes a backwards epg so clearly this needs to come from a different source. So far this works fine on Freesat G2 boxes.
However because it works on other kit means nothing.
I doubt Humax can do anything about this. It did work, now it does not so they have not broken it,
| Fri 17 Apr 2020 19:57:45 #8 | -
I think you're right there Trev.
| Sat 18 Apr 2020 12:29:57 #10 |
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