New User / App Not Populating & Disconnecting?

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New User / App Not Populating & Disconnecting?

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mmlabbd

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Joined: Jan '23
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Hi. So I've just bought a new Aura box, having come from a Humax Freesat box which worked flawlessly until the HDD failed.

The box itself seems fine, but the Humax Aura app - is it just me or is it useless? It randomly disconnects from the box even though both my phone and the Aura are on the same network, it keeps losing connection and wants to Re-Register. The TV Guide is full of No Programme Information and never seems to download the schedule. Am I doing something wrong or have others also had the same experience?

The Freesat app worked perfectly from Day 1 but this Aura app seems full of problems. If I login to MyHumax.net everything seems to be there ok, including a full schedule.

Am I doing something wrong? Have others experienced this? I've also written an email to Humax support but would appreciate some help from the community.

Thank you

| Tue 10 Jan 2023 9:27:09 #1 |
Mars

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You do not say if it is an iPhone or an Android phone although they both have the same problem. On my iPhone, I have found that logging out then logging back in solves the problem.

| Tue 10 Jan 2023 10:46:33 #2 |
mmlabbd

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Apologies. It’s on iOS.

| Tue 10 Jan 2023 10:47:18 #3 |
mmlabbd

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Logging in and out didn’t solve it. Constantly disconnecting from the box.
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| Tue 10 Jan 2023 10:59:07 #4 |
Mars

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The other option is to uninstall then reinstall the Aura app.

| Tue 10 Jan 2023 11:33:02 #5 |
kr002

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Happens on my iPad and android devices too

| Tue 10 Jan 2023 14:48:49 #6 |
Egrosvenor

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I used to get a connection but just tried and now get the No Information on all channel’s!
In the past it was only one channel that had this problem but after many emails with Humax support, I gave up as although I could need to set on the channel when I am away, I discovered that if I log on to the online version, that did show programs to set the recording.
Having said all that, the support did tell me that the app connects to the online version, not direct to the box?
I’m on IOS also but not had any failed to connect in the past.

| Wed 11 Jan 2023 12:09:31 #7 |
mmlabbd

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Egrosvenor - 13 mins ago »
I used to get a connection but just tried and now get the No Information on all channel’s!
In the past it was only one channel that had this problem but after many emails with Humax support, I gave up as although I could need to set on the channel when I am away, I discovered that if I log on to the online version, that did show programs to set the recording.
Having said all that, the support did tell me that the app connects to the online version, not direct to the box?
I’m on IOS also but not had any failed to connect in the past.

Yes. It’s weird. I would’ve thought as all it’s doing is connecting to the web version it should be the most simple thing but it’s so fragile. It looks like it caches gradually as a few more listings have appeared today but still not all. Very frustrating.

| Wed 11 Jan 2023 12:24:19 #8 |