My Humax Forum » Freeview HD » FVP 4000T, 5000T

NO CUSTOMER SERVICE

(9 posts)
  1. User has not uploaded an avatar

    mackem1

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    I have written three emails about the green mark on my tv screen and not even received an acknowledgment. The first email was sent on 7th December 2018.

    Is customer service normally this poor?

    What is the best email address to use

    Thanks

    Steve

    | Tue 29 Dec 2020 18:59:09 #1 |
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    SSThing

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    Post a photo here, because I suspect that it may be image retention/screen burn.

    | Tue 29 Dec 2020 19:01:29 #2 |
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    mackem1

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    I attach best photos I can do

    The screen test picture seems fine??

    Thanks

    | Wed 30 Dec 2020 18:22:44 #3 |
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    mackem1

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    The photo uploads are denied??

    The screen test picture seems fine??

    Thanks

    | Wed 30 Dec 2020 18:25:30 #4 |
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    A1944

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    mackem1 - 19 mins ago  » 
    The photo uploads are denied??

    Probably your picture file size is too large.

    It says "max 0.1 MB" or <100kB.

    | Wed 30 Dec 2020 18:46:37 #5 |
  6. grahamlthompson

    grahamlthompson

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    mackem1 - 56 mins ago  » 
    The photo uploads are denied??
    The screen test picture seems fine??
    Thanks

    Resize it so the largest side is 1200 pixels.

    http://www.ctimls.com/Support/KB/How%20To/Reduce_Image_Size.htm

    | Wed 30 Dec 2020 19:23:04 #6 |
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    mackem1

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    Photos of screen

    | Thu 31 Dec 2020 16:22:40 #7 |
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    mackem1

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    Try photos again

    | Thu 31 Dec 2020 16:30:41 #8 |
  9. grahamlthompson

    grahamlthompson

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    How big is the image in pixels. In windows right click in windows explorer, choose properties. Click on the details tab.

    Here is one that is far too big

    Attachments

    1. Too_large_a_.jpg (65.4 KB, 4 downloads) 3 years old
    | Thu 31 Dec 2020 20:55:29 #9 |

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