My Humax Forum » Freeview HD » FVP 4000T, 5000T

No Programme Information

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    Outbackannie

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    Recently both my FVP4000 & 5000 have no programme information on the guide for ITV. It’s really irritating as it means I can’t set a new recording or check if one is already set. Any ideas people? Thanks in advance

    | Sun 9 Dec 2018 11:00:00 #1 |
  2. grahamlthompson

    grahamlthompson

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    Try tuning both boxes to BBC 1 HD for 15-20 minutes.

    | Sun 9 Dec 2018 11:37:45 #2 |
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    Luke

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    Outbackannie - 2 hours ago  » 
    Recently both my FVP4000 & 5000 have no programme information on the guide for ITV. It’s really irritating as it means I can’t set a new recording or check if one is already set. Any ideas people? Thanks in advance

    Did you mean ITV HD or ITV?

    On hummy.tv there has been reports today of ITV HD being missing using a Devon and a Suffolk transmitter but not ITV.

    | Sun 9 Dec 2018 13:22:11 #3 |
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    Outbackannie

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    I’m not sure what you mean by tuning to BBC one HD for 15 to 20 minutes. BBC1 HD is already tuned in. I should have mentioned the problem is on ITV HD Ch 103

    | Sun 9 Dec 2018 13:34:54 #4 |
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    Luke

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    Outbackannie - 15 minutes ago  » 
    I should have mentioned the problem is on ITV HD Ch 103

    As others are experiencing the same issue on differnt models and different makes I'd forget about it until tomorrow (some time after 6a.m.).

    By the way is it just today's ITV HD that is missing or is it also missing from the guide for times after 6a.m. tomorrow?

    | Sun 9 Dec 2018 13:53:58 #5 |
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    Christina2018

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    Outbackannie - 23 minutes ago  » 
    I’m not sure what you mean by tuning to BBC one HD for 15 to 20 minutes. BBC1 HD is already tuned in.

    They mean just leave your humax box on BBC1 HD for 15 to 20 minutes. This often will populate the guide, I have no idea why but it does usually do the trick

    Hope you get the problem sorted out.

    | Sun 9 Dec 2018 13:59:50 #6 |
  7. grahamlthompson

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    Luke - 33 minutes ago  » 

    Outbackannie - 15 minutes ago  » 
    I should have mentioned the problem is on ITV HD Ch 103

    As others are experiencing the same issue on differnt models and different makes I'd forget about it until tomorrow (some time after 6a.m.).
    By the way is it just today's ITV HD that is missing or is it also missing from the guide for times after 6a.m. tomorrow?

    Every multiplex carries the full epg in a round robin for all the channels along with the channels video and audio data. The main 5 HD channels share a single multiplex so tuning to BBC 1 HD should populate all the channels epg after a shortish interval. There might be a issue with the epg data on the multiplex that carries ITV-1. I see you were referring to ITV-HD so guessing the issue must be down to ITV. I will check my FVP-5000T to see if I have the same issue.

    I have no ITV-HD epg from now until 06:00 tommorow so must be a ITV-HD issue.

    It's fine on Freesat so problem is restricted to Freeview

    | Sun 9 Dec 2018 14:36:15 #7 |
  8. Trev

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    How does that work then GLT? I have just checked my two Sammy TVs and my T2 and they all show a missing ITV HD EPG. But the LG has a full EPG for ITV HD

    | Sun 9 Dec 2018 14:41:37 #8 |
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    Outbackannie

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    Just looked & it’s there from 6am tomorrow morning. This isn’t the first time this has happened, I’ve experienced this several times over the last few weeks. Put BBC1 on now in the hope this may help. Thanks for all the replies

    | Sun 9 Dec 2018 15:00:32 #9 |
  10. grahamlthompson

    grahamlthompson

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    Trev - 20 minutes ago  » 
    How does that work then GLT? I have just checked my two Sammy TVs and my T2 and they all show a missing ITV HD EPG. But the LG has a full EPG for ITV HD

    Perhaps the LG TV has a cached version with historic data it has retained. Also you may be looking at a different regional Variant (Mine is ITV-HD Central West). My HDR-FOX-T2 is also missing ITV-HD epg data.

    | Sun 9 Dec 2018 15:07:33 #10 |

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