JoK - 1 hour ago »
And working on as far as I can tell
Find the add channels menu and add the following transponder.
Frequency 10847, Polarisation V, Standard DVB-S2, Modulation 8PSK, Symbol Rate 23000 and FEC (Forward Error Correction) 3/4
After adding the transponder use other channels to view channels on the transponder you have added. What channels do you see and are they all good quality ? While viewing use the box signal info to show the signal strength and quality and post what happens.
It says my Sky box isn’t getting a signal...etc etc....
And when I try and reset them to what it said before I get “no signal found”
This is really confusing. In post #8 and #9 you said that you connected your old Sky box and it worked.
So what does post #12 mean and to which box(s) are you referring in post #13.
Are you saying that neither the Sky box or the 1100 detects a signal now?
Have you carefully checked that the centre core of the cables have not been bent over and are not going into the centre hole on the socket? The centre cor in WF65 type cable is very thin and it's very easy to do just that and is a common problem with those people who are not used to handling this type of cable/plug.
To be clear-I used the sky box to make the adjustments mentioned by Graham via the add channels menu. It resulted in the error message that my Sky box isn’t getting a signal. And when trying to reset the Sky box to the original settings ( before the adjustments ) it says No signal found. Does that help?
Have looked and checked the cables a few times, seem to be connecting ok, have removed and reinserted them several times.
JoK - 7 minutes ago »
To be clear-I used the sky box to make the adjustments mentioned by Graham via the add channels menu. It resulted in the error message that my Sky box isn’t getting a signal. And when trying to reset the Sky box to the original settings ( before the adjustments ) it says No signal found. Does that help?
Have looked and checked the cables a few times, seem to be connecting ok, have removed and reinserted them several times.
So the issue is presumably with your communal satellite source. You need to contact whoever is responsible for the communal services. Generally the electicity supply for the satellite multiswitches is connected to the landlord/caretaker for the block.
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