My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

On demand partly working

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    warhelmet

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    I've BT infinity broadband. My HDR1000 is connected to router via ethernet/powerline networking.

    I can't seem to use -

    *iplayer
    *itvplayer
    *4oD
    *Channel 5 thingy

    But YouTube and Curzon Home Cinema are fine. I've also got a NowTV! box and it's happy with the above.

    What generally seems to happen is that the players will show the programs available but selecting one, the waiting indicator appears and nothing ever happens. Whilst I can use the NowTV! box, it's not ideal (it's connected via wifi, don't like what it does to the picture, etc).

    Looking at previous posts, other people seem to have experienced similar but slightly different problems. Tried some of the solutions suggested but, sigh, haven't helped.

    | Thu 19 Feb 2015 12:09:32 #1 |
  2. grahamlthompson

    grahamlthompson

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    Hi welcome to the forum. Does iplayer work using channel 901 and itv player using channel 903 ?

    | Thu 19 Feb 2015 12:22:25 #2 |
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    warhelmet

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    Hi graham,

    901 - BBC iPlayer gets to the screen showing available programmes, selecting one, well, the spinny thing justs keeps going round
    903 - ITV player gives message -

    "The service is not currently available. Please try again later. (10001)"

    | Thu 19 Feb 2015 12:29:07 #3 |
  4. grahamlthompson

    grahamlthompson

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    Wolfhall playing back OK in HD from 901 using my HDR1000S.

    ITV player working OK on 903 though very slow to load press red to start splash screen. Yesterdays Corrie playback is working.

    Might be worth resetting your router.

    | Thu 19 Feb 2015 14:07:37 #4 |
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    cheesey

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    +1.

    If I got to Home | On Demand the box either says "On Demand loading will be available shortly" or "Unavailable". If I got to Settings | Network I can verify the connection.

    If I got to "Showcase" and select an iPlayer programme, I can watch that programme, and then access the rest of iPlayer functionality too - so the issue is not with network connectivity.

    There is a problem with the box - looks like I am not the only one.

    software version is: UKSFAA 2.02.07
    Loader version is: UKSFAA 1.08

    | Sat 21 Feb 2015 19:34:22 #5 |
  6. REPASSAC

    REPASSAC

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    cheesey - 39 minutes ago  » 
    ....... There is a problem with the box - looks like I am not the only one.
    software version is: UKSFAA 2.02.07
    Loader version is: UKSFAA 1.08

    You omit previous experience - was working or not, other units in network can or cannot access, all hosts using DHCP?

    | Sat 21 Feb 2015 20:16:32 #6 |
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    cheesey

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    all hosts on LAN using dhcp. All other nodes on the network can access internet (I think the fact that you ultimately can utilise iPlayer demonstrates base connectivity).

    Previously accessing via "On Demand" was working fine.

    Jon

    | Sun 22 Feb 2015 11:15:04 #7 |
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    warhelmet

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    I've now got iPlayer (901) and ITV player (903) working.

    I had a hunch that it was something to do with my DNS server (it lives on my own server) so I plugged the HD1000 into a spare switch and reconfigured the DNS to use Google and lo!

    On demand - that's not working though. Even YouTube and Curzon Home Cinema that worked before. Two steps forward, one step back, I suppose.

    | Sun 22 Feb 2015 15:22:15 #8 |
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    JamesB

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    Freesat's current statement on these problems:

    Issues with Freetime boxes
    Update 13 January 2015

    We're sorry that a small number of customers may still be experiencing difficulties accessing On Demand despite following the recent updates.

    We love TV and know you do too, so please hang in there while our team work to resolve the issue. We're currently working towards an urgent automatic update with Humax that will resolve the issue for all those customers still affected.

    Once we have a further update we’ll let you know here, but please don’t hesitate to contact us on 03450 990 990 if you have any questions.

    The Freesat Team

    Followed by a number of suggestions for trying to get it working.

    http://www.freesat.co.uk/help/on-demand/freetime-boxes/freetime-issues

    | Sun 22 Feb 2015 16:24:29 #9 |
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    warhelmet

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    What's most perplexing about all this is that whilst some things have simply refused to work, others sometimes work, work a bit (eg 4oD shows ads and not the programme) or not work at all on a seemingly random basis.

    | Mon 23 Feb 2015 16:28:59 #10 |

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