My Humax Forum » Freeview HD » Aura UHD

Prime Video Problems

(3 posts)
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    lyppy

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    Joined: Nov '13
    Posts: 65

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    I’ve had my Aura for a few years now and have been watching programs on Amazon Prime for a couple of years. Since last week however, I’m having problems with Prime. I get as far as the sign in picture which I normally hit and it goes straight onto the Home page. Now it’s just a black screen. The only way I seen to be able to watch it is if I go to the Apps settings and clear the Data and the Cache, which means all my setting are lost and I have to pair my account up to my Aura again.
    Anyone have any ideas on how to rectify this? I’ve done all the usual resets etc. Thankks

    | Thu 30 Jan 2025 23:07:45 #1 |
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    kr002

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    Joined: Nov '20
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    Have you a smart TV - use the app on that

    | Fri 31 Jan 2025 21:53:50 #2 |
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    lyppy

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    Joined: Nov '13
    Posts: 65

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    Thank you, but doesn’t really help.

    | Tue 4 Feb 2025 22:27:31 #3 |

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