we have sold 2 of these units and both customers were complaining about missed recordings and series link not working,a software download seems to have cured these problems,but 1 of the cutomers is now checking every function and is now complaining that the ff and rew speed only reaches x32 when in the instruction book it says it should reach x64,and his other gripe is that you cannot play back in slow motion by keeping your finger on the play button even though it says you can in the instructions,any thoughts anybody.
regards
David
My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S
PROBLEM CUSTOMER
(27 posts)-
| Thu 14 Mar 2013 14:22:06 #1 |
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Yes - Both functions are not implemented - freesat have said they are not possible and the manual will be corrected.
I presume the chipset does not support them.Very petty.
| Thu 14 Mar 2013 14:27:07 #2 | -
thanks for the quick reply,the customer is very petty,im sure he will find something else amiss,i will leave it for a couple of hours before i phone him so as not to ruin all of my day.
regards
David| Thu 14 Mar 2013 14:34:37 #3 | -
davidwms - 2 minutes ago »
thanks for the quick reply,the customer is very petty,im sure he will find something else amiss,i will leave it for a couple of hours before i phone him so as not to ruin all of my day.
regards
DavidI think the system should have a lock out for serial whingers
| Thu 14 Mar 2013 14:38:04 #4 | -
The customer is petty because he bought a box which doesn't do things which the manual says it should ?
| Thu 14 Mar 2013 16:49:24 #5 | -
dec - 15 minutes ago »
The customer is petty because he bought a box which doesn't do things which the manual says it should ?The petty bit is who wants x64 fast forward it's near unusable, which is probably why it was dropped. Actually measuring it is shall we say somewhat eccentric
| Thu 14 Mar 2013 17:08:04 #6 | -
REPASSAC - 3 hours ago »
dec - 24 minutes ago »
The customer is petty because he bought a box which doesn't do things which the manual says it should ?The two item have never been part of the units advertisements.
If we only took note of what's said in the advert it'd appear to be a very expensive pvr with catchup.
Mine goes at the weekend and alternative already working so doesn't really matter what Humax do.| Thu 14 Mar 2013 21:09:36 #8 | -
dec - Out of interest what did you get?
| Thu 14 Mar 2013 22:16:20 #9 | -
Long term I'm not sure what to do. Possibly add a twin lnb tuner to the mini pc which sits under the TV. Or maybe get one of the cheap linux based boxes. Thay way I can still have full epg and series link stuff but also have web access for catchup type stuff.
Until then I'm using patched Sky box.
| Fri 15 Mar 2013 11:17:42 #10 |
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