My Humax Forum » Freeview HD » Aura UHD

Randomly restarting

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    humaxban

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    OK the unit is now driving my wife nuts. It keeps rebooting / restarting - randomly. Around 4 or 5 times when she was trying to watch catchup 4 TV on the app the other night. Her going nuts makes it's way down to me! Then it can be fine for days.

    I found Download/Crash_Reports directory via the FTP service. It doesnt seem to have files for the last few days of reboots. But the 9th April there were 4 files. I guess these are just app crashes rather than system crashes.

    Content isnt of too much use - it contains a Java stacktrace and some Googling does seem to lead to an upgrade in the Android subsystem might resolve it. But as we know there isnt any notion of s/w upgrade any time soon.

    java.util.concurrent.TimeoutException: android.media.MediaDrm.finalize() timed out after 10 seconds
    at android.media.MediaDrm.native_release(Native Method)
    at android.media.MediaDrm.release(MediaDrm.java:1631)
    at android.media.MediaDrm.finalize(MediaDrm.java:1602)
    at java.lang.Daemons$FinalizerDaemon.doFinalize(Daemons.java:250)
    at java.lang.Daemons$FinalizerDaemon.runInternal(Daemons.java:237)
    at java.lang.Daemons$Daemon.run(Daemons.java:103)
    at java.lang.Thread.run(Thread.java:764)

    Rub salt in, the FTP service seems to just halt after a while and the sysem needs a restart to get it going again.

    | Thu 27 Apr 2023 17:50:38 #1 |
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    Harters

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    I had restarting issues in the early days, but once they got rid of COM5 I did a full reset and it has never restarted since and that is months and months ago.

    You can back up all your settings and restore them afterwards, but I decided to just start fresh so I knew I hadn’t imported something that was causing an issue.

    It may be a PITA, but it worked for me and my Aura is working without issues.

    | Thu 27 Apr 2023 17:57:58 #2 |
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    MattB1

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    From my experience, deleting the list of scheduled recordings and doing a full rescan of the freeview channels can solve restart issues.

    | Thu 27 Apr 2023 20:59:10 #3 |
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    Harters

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    Harters - 13 hours ago  » 
    ..... the early days, but once they got rid of COM5......

    Have to correct myself here, it was COM7 that was removed, not COM5

    Just looked it up and that was 30th June 2022, so that's how long my Aura has been stable with no restarts.

    | Fri 28 Apr 2023 7:35:25 #4 |
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    Martin Liddle

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    Harters - 59 mins ago  » 
    Have to correct myself here, it was COM7 that was removed, not COM5
    Just looked it up and that was 30th June 2022, so that's how long my Aura has been stable with no restarts.

    Interesting. I receive from a local transmitter (Chesterfield) that didn't provide COM7 which may partially explain why my Aura has been more stable than other people's boxes.

    | Fri 28 Apr 2023 8:37:14 #5 |
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    humaxban

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    I caved and performed a reset.

    Restart issues and some other issues gone .. for now.

    | Fri 5 May 2023 15:23:54 #6 |
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    Flowerpower

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    If I do a total reset will my recored programs still be playable?
    I appreciate that I'll have to do my recording list again.

    | Wed 17 May 2023 15:42:41 #7 |
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    Harters

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    You will not lose your recordings, that is a separate step.

    It will tell you what will be deleted and confirms your recordings will be saved.

    | Wed 17 May 2023 19:49:47 #8 |
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    Martin Liddle

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    Harters - 1 hour ago  » 
    You will not lose your recordings, that is a separate step.
    It will tell you what will be deleted and confirms your recordings will be saved.

    It might help to confirm which reset you are talking about as there is more than one.

    | Wed 17 May 2023 21:12:56 #9 |
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    Harters

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    Martin Liddle - 10 hours ago  » 

    Harters - 1 hour ago  » 
    You will not lose your recordings, that is a separate step.
    It will tell you what will be deleted and confirms your recordings will be saved.

    It might help to confirm which reset you are talking about as there is more than one.

    Even a full reset will not delete your recordings, you have to select that option and it shows when recordings will be deleted.

    I have done a full reset several times in the early days which includes all apps and settings and have never lost my recordings.

    | Thu 18 May 2023 7:23:16 #10 |

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