Thinking about this a quattro would make sense. If by sheer chance one of the pair cables on tuner 1 in is on the low band horizontal lnb connection. And the other is on the say the high band vertical or another. Checking the orihinal pdf list for, what hat bands can be received should sort it out.
691 DAYSTAR TV HD 11685 V HBV
111 ITV-HD-Central West 12168 V HBV
111 ITV-HD-London 12168 V HBV
111 ITV-HD Meridian East 12168 V HBV
157 Dave 12129 V HBV
158 Drama 12129 V HBV
159 Yesterday 12129 V HBV
164 Together TV 12207 V HBV
146 Challenge 11836 H HBH
150 DMAX 11836 H HBH
151 DMAX +1 11836 H HBH
165 Forces TV 11836 H HBH
145 Pick + 1 12070 H HBH
147 Sky Arts 12070 H HBH
202 Sky News 12207 H HBH
144 Pick 12050 H HBH
148 Food Network 12382 H HBH
149 Food Network +1 12382 H HBH
168 QUEST +1 12382 H HBH
169 QUEST RED +1 12382 H HBH
170 QUEST RED 12382 H HBH