Sound but not vision (Aura)

My Humax Forum » Freeview HD » Aura UHD

Sound but not vision (Aura)

(6 posts)

Culler

junior member
Joined: Mar '21
Posts: 6
offline

Hi
I just got my Aura today. Set it up and checked out some new apps. I installed Notifications for Android TV. As soon as I installed it, the screen went totally black although the sound still remained. I've tried pressing every button on the remote with no change. HELP!!! (Please!)

| Fri 5 Mar 2021 17:59:54 #1 |
grahamlthompson

special member
Joined: Feb '11
Posts: 14,442
offline

Culler - 1 min ago »
Hi
I just got my Aura today. Set it up and checked out some new apps. I installed Notifications for Android TV. As soon as I installed it, the screen went totally black although the sound still remained. I've tried pressing every button on the remote with no change. HELP!!! (Please!)

Try pulling the power plug out of the back. Leave the TV selected. Plug the power back in. This should restart android. What spec TV is it connected to ?

| Fri 5 Mar 2021 18:03:15 #2 |
Culler

junior member
Joined: Mar '21
Posts: 6
offline

The TV is a Samsung RU7100 4k.
When I remove the power for a few seconds, the box starts up, goes through Android startup, briefly goes to the channel it was on before going black again.

| Fri 5 Mar 2021 18:37:50 #3 |
grahamlthompson

special member
Joined: Feb '11
Posts: 14,442
offline

Culler - 35 mins ago »
The TV is a Samsung RU7100 4k.
When I remove the power for a few seconds, the box starts up, goes through Android startup, briefly goes to the channel it was on before going black again.

This is going to be tricky.

Assuming you have windows. Can you see the box in windows explorer network options. If so right click and properties should give you it's IP address on your network.

Without video struggling to know how to reset the box to factory defaults.

Perhaps leave the power off for say 10 mins. It may be retaining stored power in the capacitors in the unit. If you see the Humax flash screen on restoring power it's a good sign.

| Fri 5 Mar 2021 19:20:52 #4 |
Barry

senior admin
Joined: Feb '11
Posts: 11,052
offline

Culler, welcome to our Forum

Please check your Private Messages (PM's)

| Fri 5 Mar 2021 19:56:26 #5 |
Culler

junior member
Joined: Mar '21
Posts: 6
offline

All sorted. Thanks to all. Btw, is there a list of 'safe' or 'unsafe' apps for the Aura?

| Sat 6 Mar 2021 12:21:46 #6 |