Sudden loss of some channels Foxsat 2

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Sudden loss of some channels Foxsat 2

(27 posts)

navman2

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Hi, I have 2011 Foxsat set. Over this new year I've lost a number of common channels although they are still listed in the channel list. I've contacted Freesat who told me to do a factory reset which I have done. I have shut down and unplugged the unit for a period.I have disconnected and reconnected the aerial wires. Humax help staff told me to take the unit to another household with a Sat dish to confirm if its the unit or my dish.

Its all rather odd regarding the missing channels. Most of BBC's HD and ITV HD have gone. My local BBC south SD channel has gone. BUT I can get BBC HD Wales and BBC South East SD for example! MORE 4 has gone but MORE 4 + 1 is available!

I'm not a techie but the above seems weird. Should I get a dish engineer in or is it my unit? Should I put in a fictitious post code and pretend to be in another area? Many thanks for advice on this.

| Thu 4 Jan 2018 18:03:02 #1 |
grahamlthompson

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Hi welcome to our forum.

Your symptoms could have a number of causes. The most likely is

1 Water is getting into the coax cables
2 Water has corroded the lnb connections
3 The lnb is failing.

All of these require access to the dish. If it's low down and easily accessible then it's a fairly simple diy job.

If not then get a dish fitter to look at it.

If you download and print the Freesat transponder list in .htm format from here,

https://myhumax.org/forum/topic/what-can-i-record-and-watch-using-1-or-2-cables

And tick the ones you have lost may be able to spot some sort of pattern.

| Thu 4 Jan 2018 18:11:44 #2 |
grahamlthompson

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Had another thought. Is your box truly a Foxsat-HD (single tuner non recording) ?

| Thu 4 Jan 2018 19:41:24 #3 |
navman2

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Hello Graham, sorry if I had been unclear, It is a Foxsat-HDR Model number FOXSATPVR-2-40715.

Regards.

| Fri 5 Jan 2018 8:39:01 #4 |
REPASSAC

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Should have been posted in Foxsat-HDR.

Graham posted a link to his transponder list above.
Question: Can you receive any of the channels with a V in the Polarisation column (vertically Polarised).
If not it suggests a LNB fault. There is a very small chance (very rare) that the Foxsat is not switching correctly but that would be very rare.

| Fri 5 Jan 2018 9:43:11 #5 |
navman2

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Okay I will move my question. Graham, I hope you are still able to offer advice?

Regards

| Fri 5 Jan 2018 9:48:44 #6 |
grahamlthompson

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navman2 - 7 minutes ago »
Okay I will move my question. Graham, I hope you are still able to offer advice?
Regards

Other than Repassac's suggestion all the other's either require access to the dish or connecting your box to a friend/neighbours known working dish.

Had it been a Foxsat-HD it could have been a known issue with the power supply capacitors (The Foxsat-HDR isn't affected).

| Fri 5 Jan 2018 9:59:47 #7 |
Barry

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navman2 - 10 minutes ago »
Okay I will move my question. Graham, I hope you are still able to offer advice?
Regards

This thread moved to correct area, and your follow up post removed to avoid confusion.

Edit: Beaten to it by another admin

| Fri 5 Jan 2018 10:01:20 #8 |
aldaweb

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Thread moved to correct forum and duplicate post deleted.

| Fri 5 Jan 2018 10:01:54 #9 |
grahamlthompson

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You both beat me to it

I was about to post in the duplicate thread to suggest same.

| Fri 5 Jan 2018 10:10:21 #10 |