My FVP-5000T has developed an annoying fault overnight; I can no longer access any players or catch-up services. I get a requester saying I must agree to the Privacy terms and conditions but when I go to that page (from Settings -> General), it is a blank page (there is no text there other than the page title), which means I can't agree to the T&Cs.
Humax support have advised I need to connect the box to my router using a cable rather than wifi. Before I do this (which will involve carting a spare TV downstairs and unplugging the Humax to move it to another room), has anyone had a similar issue? Will using ethernet resolve it?
Any advice would be appreciated.
Stedve
My Humax Forum » Freeview HD » FVP 4000T, 5000T
Unable to agree to T&Cs
(9 posts)-
| Thu 2 Apr 2020 13:37:29 #1 |
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https://myhumax.org/forum/topic/cannot-reset-humax-fvp-5000t-policy-page-is-blank
Try clearing the cookies first but there may be something in that thread that helps.
| Thu 2 Apr 2020 15:35:52 #2 | -
Just had this happen to me. I was watching IPlayer, stopped it and made lunch, came back and the 5000T says the link between the router and the internet has gone and I should agree terms.
My internet is working fine both on my PC and tablet
| Thu 2 Apr 2020 15:37:27 #3 | -
Try clearing the cookies first
I have tried this but to no effect - I will look at the link you've provided.
Thanks.| Thu 2 Apr 2020 15:58:29 #4 | -
I've finally got round to connecting using ethernet (and the Connections page shows I have a wired connection), but the Privacy screen is still blank, meaning I can't agree to the T&Cs.
Does anyone have any other ideas?| Sat 4 Apr 2020 14:47:32 #5 | -
Screengrabs attached ...
Attachments
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humax2.jpg (146.7 KB, 0 downloads) 4 years old - humax1.jpg (148.2 KB, 0 downloads) 4 years old
| Sat 4 Apr 2020 14:50:13 #6 | -
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Try a reset to factory defaults (do not select the format option). This will not delete your recordings. It will delete your recording schedule.
| Sat 4 Apr 2020 14:55:34 #7 | -
grahamlthompson - 21 hours ago »
Try a reset to factory defaults (do not select the format option)...As it happens, I have not had to do this. I came down this morning and the players/catch-up services are now available (and the Privacy page loads correctly). Not sure how it happened, but all is now working normally!
| Sun 5 Apr 2020 12:15:13 #8 | -
SteveH_UK - 1 hour ago »
grahamlthompson - 21 hours ago »
Try a reset to factory defaults (do not select the format option)...As it happens, I have not had to do this. I came down this morning and the players/catch-up services are now available (and the Privacy page loads correctly). Not sure how it happened, but all is now working normally!
Patience is a virtue
The boxes are known to wake overnight to make housekeeping changes. If I had to guess this is likely to have been the fix.
| Sun 5 Apr 2020 13:57:49 #9 |
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