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My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

1. 

   Nelvinchi
   

   junior member
   Joined: Nov '14
   Posts: 6

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   Hi Guys, I hope you can help....

   Had a dish installed on Tuesday morning, the box found freesat channels ok - I went to work, the wife text me saying we lost some channels. When i got home, there was no signal, the box saying the signal was to weak. I performed a factory reset, found freesat channels. I was browsing the guide and selected a channel, the box says the signal is to weak, all channels lost. Factory reset didn't work. Changed to STB mode (all transponders), found over 300 channels, no issues at all, signal and quality showing as good. STB is "unusable" due to no EPG or recording, so tried a factory reset, showed signal good, quality bad. Found channels ok, was able to watch. Tried to go to 608, signal to weak again!
   Why STB is good, Freesat is unusable?

   Spoke to the installer, he said that Sky and Freesat are on the same satellite...? Then he said his signal meter shows only pass or fail, and he said it was a pass when installed....

   Any ideas?

   Many thanks!!

   | Fri 21 Nov 2014 18:07:12 #1 |
2. 

   -gonzo-
   

   special member
   Joined: Feb '13
   Posts: 660

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   If you can then try the box on somebody else's dish and see if you get the same results.
   If you do then you may have a faulty box, if it works fine then the installer needs to come and check the dish again.

   | Fri 21 Nov 2014 18:16:22 #2 |
3. 

   grahamlthompson
   

   special member
   Joined: Feb '11
   Posts: 14,442

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   Hi welcome to the forum. I would sack your installer, Any dish installer should tune for the highest signal quality possible at the time. Satellite reception is affected by rain in the signal path so if he set it up in good conditions without actually optimising it then it can easily lose your channels.

   The key transponder is the Freesat Home Transponder.

   Using manual tune check what the box says about

   11428.00 H DVB-S QPSK 27500 2/3

   Without a reliable signal from this transponder you won't be able to reset a freesat box.

   Any installer who knows what he is doing should always check this key transponder.

   | Fri 21 Nov 2014 18:17:51 #3 |
4. 

   Nelvinchi
   

   junior member
   Joined: Nov '14
   Posts: 6

   offline

   grahamlthompson - 1 hour ago  » 
   Hi welcome to the forum. I would sack your installer, Any dish installer should tune for the highest signal quality possible at the time. Satellite reception is affected by rain in the signal path so if he set it up in good conditions without actually optimising it then it can easily lose your channels.
   The key transponder is the Freesat Home Transponder.
   Using manual tune check what the box says about
   11428.00 H DVB-S QPSK 27500 2/3
   Without a reliable signal from this transponder you won't be able to reset a freesat box.
   Any installer who knows what he is doing should always check this key transponder.

   I'm calling him now! Many thanks!

   | Fri 21 Nov 2014 19:23:22 #4 |
5. 

   grahamlthompson
   

   special member
   Joined: Feb '11
   Posts: 14,442

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   Nelvinchi - 10 minutes ago  » 

   grahamlthompson - 1 hour ago  » 
   Hi welcome to the forum. I would sack your installer, Any dish installer should tune for the highest signal quality possible at the time. Satellite reception is affected by rain in the signal path so if he set it up in good conditions without actually optimising it then it can easily lose your channels.
   The key transponder is the Freesat Home Transponder.
   Using manual tune check what the box says about
   11428.00 H DVB-S QPSK 27500 2/3
   Without a reliable signal from this transponder you won't be able to reset a freesat box.
   Any installer who knows what he is doing should always check this key transponder.

   I'm calling him now! Many thanks!

   What did the box say about the Freesat Home Transponder ?

   | Fri 21 Nov 2014 19:34:10 #5 |
6. 

   Nelvinchi
   

   junior member
   Joined: Nov '14
   Posts: 6

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   Hi, I'm on my way home from work, will post the result around 8:30pm...
   Thanks
   

   | Fri 21 Nov 2014 20:02:56 #6 |
7. 

   grahamlthompson
   

   special member
   Joined: Feb '11
   Posts: 14,442

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   Nelvinchi - 2 minutes ago  » 
   Hi, I'm on my way home from work, will post the result around 8:30pm...
   Thanks
   

   Box in use, I will post a photo of the current reception of this transponder tomorrow so you can show the installer what sort of signal is possible in the UK with a properly aligned dish.

   | Fri 21 Nov 2014 20:08:56 #7 |
8. 

   Nelvinchi
   

   junior member
   Joined: Nov '14
   Posts: 6

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   Hi,
   Here's a photo of the signal status for the transponder

   Attachments

   1. transponder2.jpg (87.9 KB, 21 downloads) 9 years old

   | Fri 21 Nov 2014 23:48:15 #8 |
9. 

   I want free DTV
   

   member
   Joined: Oct '14
   Posts: 13

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   Try a channel rescan and let us know?

   Channel Quality is Bad though, this is more important then the strength!

   | Fri 21 Nov 2014 23:55:29 #9 |
10. 

    grahamlthompson
    

    special member
    Joined: Feb '11
    Posts: 14,442

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    Nelvinchi - 11 hours ago  » 
    Hi,
    Here's a photo of the signal status for the transponder

    My quality for that transponder is 100% in good weather, Signal Strength is 90%. Your dish needs to be properly aligned.

    Currently have heavy rain

    

    Attachments

    1. HomeTransponder.jpg (100.1 KB, 4 downloads) 9 years old

    | Sat 22 Nov 2014 11:23:24 #10 |

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