souporjuice - 6 minutes ago »
Tadaaaaaaa!
That's not in my dictionary. What's your point ? (In English please).
My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S
help - unable to use ondemand or showcase
(935 posts)-
| Wed 1 Oct 2014 11:46:34 #221 |
-
JamesB - 9 minutes ago »
souporjuice - 2 minutes ago »
Tadaaaaaaa! Do you mean you think that it is a Humax problem? What is your theory?
No reply, apparently. Presumably no theory. I do think that if there was any doubt about whose baby this is, Freesat would not have acknowledged it.
All my own theories have been shot down. I'd be interested to hear if anyone has any new thoughts.
| Wed 1 Oct 2014 12:01:20 #222 | -
Update from freesat posted at http://www.freesat.co.uk/help/got-freesat/fix-a-problem/showcase-on-demand-issues
"Update 30 September
We have made some changes to our infrastructure to try and resolve the ongoing issue, if you are still experiencing issues, please can you email customerteam@freesat.co.uk with the following information:
What software version you are running - you can find this by going to: Home -> Settings -> System information -> General info -> Software version
What type of router you are using
Thanks for your patience while we attempt to resolve this issue. Sorry for any inconvenience"
My suggestion is to first try their previous advice "In most cases this should be resolved just by using the box or by going to settings, network connections and re-establishing a connection. In some cases a box reboot has been required." and mention this in your email, together with if your unit is new(ish).
| Wed 1 Oct 2014 12:03:46 #223 | -
I'm surprised that after 23 pages it's not been solved; however most of the posters seem to have joined in the last 2 weeks and it's been difficult to see a pattern.
I don't have one of these boxes; but what does stand out is the 24/48 hours waiting time and the app pairing with a phone/tablet. The fact that the app will work the box and the remote won't jumps out at me.
Until Freesat come up with a fix, is there a sequence that works, i.e. factory reset the box, wait 24 hours and then pair the phone/app.
My line of thinking, before I get shot down, it only affects some boxes that have been paired, is it possible that the box first needs to be reset, then overnight there's update/configuration information from freesat, similar to sky, which fixes the remote priority commands and clears out pairing, presumably other stuff as well enabling the app to be paired correctly without upsetting the remote the following day.
I'd imagine most posters, where it doesn't work for them, have been resetting and pairing immediatley and it's just feasible that it needs to be left unpaired/untouched/clean overnight.
I think James and Graham have had similar thoughts, but I'm not aware of any concrete answers| Wed 1 Oct 2014 12:26:51 #224 | -
For information mine has never been paired (I didn't fancy the constant rebooting). The update went seamlessly apart from a few transitory missing channel icons. These fixed themselves in a short period. I did however do a factory reset a day or two after the update, not for any of the Showcase issues. I had a weird failure for one specific recording to show a recording icon in the schedule (It appeared normally in the schedule). The reset didn't help, but the programme did record OK and the next and subsequent entries are flagged normally.
Guess it's one of life's little mysteries
| Wed 1 Oct 2014 12:34:11 #225 | -
Mine was paired and soon unpaired, shortly after the app was released. I've never had occasion to do a factory reset.
| Wed 1 Oct 2014 12:48:19 #226 | -
Freesat's updated advice suggests to me that they thought they knew what was causing the problem and are just beginning to realise that it might be something else.
Edit. Or that there might be more than one problem.
| Wed 1 Oct 2014 13:18:57 #227 | -
I've just popped home and my daughter already had the box on watching something, I pressed the home button and went to Showcase which I was greeted with the to use Showcase connect to broadband message, I scrolled up to On Demand which was available to use so all good there, I then scrolled back down to Showcase and it was now available to use.
| Wed 1 Oct 2014 13:22:03 #228 | -
"Update 30 September
What software version you are running - you can find this by going to: Home -> Settings -> System information -> General info -> Software version"
Yes I think Freesat are on to something here, it may well have something to do with the recent software update.
| Wed 1 Oct 2014 13:38:26 #229 | -
Reffub - 8 minutes ago »
"Update 30 September
What software version you are running - you can find this by going to: Home -> Settings -> System information -> General info -> Software version"
Yes I think Freesat are on to something here, it may well have something to do with the recent software update.
It also could be the introduction of a new version of showcase (or both). One thing we know is that those with very old boxes don't have the issue, despite having the latest firmware.
That's what Freesat and Humax are attempting to find out.
| Wed 1 Oct 2014 13:49:16 #230 |
Reply »
You must log in to post.
