1100S disconnecting from modem

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1100S disconnecting from modem

(13 posts)

DeltaMike

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BBC iPlayer kept buffering on the 1100S* and, while taking a look at my internet connection, I noticed that the Humax keeps disconnecting itself from the modem. See attached activity log. Up & down like a yoyo! I changed ethernet cables (it’s plugged directly in to BTHub), switched ports - and still it happens.
There is no problem with the devices connected to the other 3 ports (Apple TV, Naim hifi and a powerline adapter), which all show a permanent connection.
Am running the latest firmware.
Have googled and found no other complaints like this. I’m not sure how it’s impacting the use of the box but it’s not right. I checked a friend’s BTHub log, and their YouView box is not dropping its connection to their Hub.

Any thoughts? Thanks.
[*Btw I think I solved the iPlayer buffering by switching to the Beta version.]
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1. FC81F797-F205-43C2-AF31-D9E5809D45CD..jpeg (78.1 KB, 4 downloads) 6 years old
| Sat 21 Oct 2017 16:43:26 #1 |
Martin Liddle

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Which version of the BT Hub?

| Sat 21 Oct 2017 17:00:25 #2 |
DeltaMike

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Hub 4

| Sat 21 Oct 2017 22:10:11 #3 |
Martin Liddle

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DeltaMike - 58 minutes ago »
Hub 4

There used to be issue with early BT Home Hubs that stopped Linux boxes connecting but that doesn't sound to be the case here. I have seen low level incompatibilities between kit that I have resolved temporarily by interposing a network switch between the incompatible devices. If you happen to have a spare one lying around then you could see if it helps. If it does then I will look up what I did to resolve the problem permanently because for the life of me I can't remember at the moment.

| Sat 21 Oct 2017 23:16:20 #4 |
REPASSAC

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Try switching off 'Smart Setup' see these two pages:

https://help.channel5.com/hc/en-gb/articles/201659632-Amazon-Fire-TV-BT-Home-Hub-screen-preventing-the-Demand-5-app-from-launching

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-home-hub-4-or-hub-5

| Sun 22 Oct 2017 7:05:46 #5 |
DeltaMike

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Thanks, have turned off Smart Setup & will report back!

| Sun 22 Oct 2017 18:06:26 #6 |
DeltaMike

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No, turning odd smart-set up has made no difference

| Sun 22 Oct 2017 18:54:37 #7 |
DeltaMike

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Oops. Turning OFF.
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1. 2C411E74-3705-4CA0-8771-94AB22B61919..jpeg (34.5 KB, 0 downloads) 6 years old
| Sun 22 Oct 2017 18:55:53 #8 |
REPASSAC

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I would firstly try rebooting the home-hub as problems can occur on a single port.

If that does not do the trick I would suspect a faulty cable, do you have another you could try? You could also watch the green network LED during the problem if it does go on and off then this strongly suggests the cable or home-hub port, which you can try swapping to another.

| Mon 23 Oct 2017 6:02:35 #9 |
Pollensa1946

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In his first post he has swapped ports and cables.

| Mon 23 Oct 2017 7:28:18 #10 |